Team Lead - Sales Support at DSV SOLUTIONS PTE LTD

Parañaque, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

29 Mar, 26

Salary

0.0

Posted On

29 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership Experience, Communication Skills, Freight-Forwarding Knowledge, Logistics Education, Sales Background, Transport Management Systems, MS-Office Proficiency, Web-Based Applications, Resilience, Prioritization, Teamwork, Interpersonal Skills, Customer Service Attitude, Collaboration, Process Improvement, Coaching, Mentoring

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Job Req Number: 104672 Time Type: Full Time Position: BSS Control Tower Team Leader Department / Location: MNL ISSC - Business Support Services Control Tower Line Reporting: Business Support Services CT Manager/Supervisor The Team Leader is responsible for ensuring the highest quality of service for control tower processes, must ensure correct, timely and independent handling of incidents (complaints) related to his/her process scope. He/ she should support the management in meeting the KPIs and all client requirements. The Team Lead is also responsible for ensuring that processes are standard and compliant to standard operating rhythm. The Team Lead is responsible in his/her staff development which can be achieved thru coaching and mentoring. Conduct regular meetings with the team to discuss performance and resolution of issues. Regular performance review meetings with the customers are also expected. Key Tasks & Deliverables: Responsible for meeting the team’s KPI performance and processes should be compliant to the approved SLA. Responsible for team members performance and development plan which can be achieved through coaching and mentoring. Conduct team meeting and daily huddles to ensure alignment of process understanding and immediately address non-compliant to SLA. Facilitates performance review call with the stakeholders and ensure that performance reports are provided on a timely manner. Addresses performance issues and coordinates with human resources whenever necessary. Supports the Supervisor/Manager in meeting the set KPIs. Recommend improvements on the SOP with the steps on how the customs process can be more efficient and real time updating of new customer instructions Report and coordinate irregularities as per SOP. Handle 1st level Escalations Perform proper escalation when necessary. Participation in the implementation and training of new team members Active participation in project for process improvements - 5S, Maturity Matrix and do pre audits with the teams when necessary. Work under the direction of Supervisor and Managers Adapt to DSV MNL ISSC culture and perform in line with the Values/behaviors defined To be a DSV ambassador, and Support Team members for their queries/clarifications To own personal development in line with DSV's performance review process Follow given directions and perform assigned duties. Perform assigned tasks to support DSV meets its objectives and targets regarding quality, health, safety and environment as documented in IMS and follow all requirements as set out in the QHSE policy. Team Player and willing to be assigned on a different team or operating hours should there be a business need. Partnership with DSV branches and customers within DSV and focused on addressing accuracy concerns of the Key Account Management team in accordance with internal regulations. Performing all the above tasks in a professional manner, in accordance with the rules, procedures, instructions and regulations in force in the Company, in accordance with the organizational culture applicable in the Company Perform other tasks assigned by his or her superior. Education and Skills: Strong leadership experience Above average communications skills Freight-forwarding / logistics education is an advantage. Background for Commercial Sales is an advantage Knowledge in different transport management system is an advantage. Good Know How in MS-Office (Outlook /Excel – Intermediate to advanced) Good Know How in web-based applications / Internet Quick comprehension and focused work Resilience, ability to prioritize and meet deadlines Accurate and reliable working method Ability to work in a team & good interpersonal skills Openness and flexibility in meeting customer demands / service attitude Ability to cooperate with various units in DSV (ISSC and Local Teams) HR Recruitment Specialist: Aaron Carreon DSV – Global transport and logistics Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be. Start here. Go anywhere Visit dsv.com and follow us on LinkedIn and Facebook.

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Responsibilities

The Team Lead is responsible for ensuring high-quality service for control tower processes and handling incidents related to their process scope. They must support management in meeting KPIs and client requirements while developing their team through coaching and mentoring.