Team Lead, Scheduling at Adelson Eye and Laser Center (AELC)

Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Feb, 26

Salary

0.0

Posted On

11 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Verbal Communication, Coaching, Counseling, Performance Monitoring, Workflow Coordination, Training, Scheduling, Client Relations, Problem Solving, Documentation, Team Management, Project Management, Spreadsheet Applications, Word Processing, Interdepartmental Coordination, Hiring Process Participation

Industry

Insurance

Description

Description General Summary: With minimum supervision, provide lead support to the division/team staff. Coordinate the workflow to ensure unit performance is maintained. Essential Functions: Oversee the work of the division/team staff and manage the daily work volume including service agreements with business partners Monitor team performance; provide prompt, objective coaching and counseling; apprise supervisor of successes and concerns; provide input for performance evaluations Coordinates with other units/departments to facilitate special requests, change in processes and resolution of workflow/production issues Ensure all department processes and performance standards are documented accurately; develop and maintain department procedure manuals; train division/team employees on current or revised unit processes and procedures Develop and monitor schedules for primary areas of responsibility for assigned staff Acts as point of contact for escalated client or internal business partner issues; respond to inquiries according to established procedures while meeting business standards of operational excellence and client satisfaction Support department and strategic initiatives by meeting target goals and objectives set by management Participates and offers input in the hiring and interview process for open positions within the Division Requirements Job Specifications: Two to four years of experience in applicable functional area Excellent verbal communication skills Ability to speak in group situations and discussions toward resolving issues Clearly and concisely communicate project issues and status Demonstrated ability to handle multiple projects while meeting department timelines Proficient with word processing and spreadsheet applications VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability, or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing. The compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding iCare benefits, please click here.

Responsibilities

The Team Lead, Scheduling will oversee the work of the division/team staff, manage daily work volume, and ensure unit performance is maintained. They will also act as a point of contact for escalated issues and support department initiatives by meeting target goals set by management.