Team Lead, Service Delivery at Percepta South Africa

Mohali, Punjab, India -

Full Time

Start Date

Immediate

Expiry Date

14 Jan, 26

Salary

0.0

Posted On

16 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Computer Savvy, MS Office, Team Leadership, Coaching, Escalation Handling, Agent Productivity, Customer Satisfaction, Attrition Rate, First Call Resolution, Net Promoter Score

Industry

Outsourcing/Offshoring

Description

Description - External Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a Recruiter working onsite in Mohali, you’ll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture. Our employees spoke. Our purpose, team, and company culture are amazing, and our Great Place to Work® certification in India says it all! What You'll be Doing You take a problem and turn it into a solution. Delivering amazing experiences brings a smile to your face, and you find it very rewarding. You'll use your “get it done”, high-energy, professional approach to answer inbound chats and emails from customers. You'll help your team members every single day to meet their productivity targets, actively understanding customers' needs, and answering questions. As a TTEC Customer Experience Champion, You'll Enjoy: Fun, talented, and witty teammates Knowledgeable, encouraging, and present leadership Family-friendly environment Free-spirited, theme-based employee events Diverse and community-minded organization Career growth and lots of learning opportunities for aspiring minds And yes…all the competitive pay and benefits you'd expect On a typical day, you'll Ensure that your team is meeting their productivity and quality targets Resolve queries or concerns that the team might have Effectively lead a high-performing team Achieve high levels of customer delight Why You? What You Bring: Connections are everything here at TTEC. That means we connect with our customers, our teammates, and most importantly with you. And the ability to connect yourself is what you bring to the table… along with the following: Computer savvy High school graduate or equivalent Competency using MS Office applications 2 years of experience as a Team Lead in a BPO – Voice Process The passion and drive to make a difference Good understanding of CSAT, NHT, Shrinkage, ASTT. Knowledge on Quality Hire, Attrition Rate, FCR, NPS Hands-on Coaching, Escalation handling, Agent productivity. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hyper-growth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect on the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belong, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. #LI-Onsite

Responsibilities

Ensure that your team meets productivity and quality targets while resolving queries or concerns. Effectively lead a high-performing team to achieve high levels of customer delight.