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Team Lead, Sky Branch 2 TH at CIMB Thailand

Bangkok, Bangkok, Thailand -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

0.0

Posted On

28 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Investment Advice, Wealth Management, Customer Service, Product Knowledge, Digital Channel Management, Investment Allocation, Insurance Products, Client Retention

Industry

Financial Services

Description

1. Support information on investment products, insurance products, investment advice and investment allocation as recommended by Wealth Research & Advisory for customers through LINE Official Account CIMB Thai Wealth & Preferred and telephone channels (inbound and outbound). 2. Operate information management in the system as an Admin for LINE Official Account CIMB Thai Wealth & Preferred and telephone channels. 3. Provide professional customer service to achieve a high level of customer satisfaction and retention by facilitating investment transaction to clients via CIMBT digital and telephone channels to ensure smooth and accuracy process are maintained, as well as coordinate with related parties to ensure excellent services is always brought to clients. 4. Develop skills and competencies on product knowledge and servie excellence to ensure 5. Developing knowledge and skillset to create clear and consistent CIMBT branding, particularly in terms of product knowledge, and exemplary customer service. It is also important to maintain an appropriate image through various forms of media.

Responsibilities

Provide investment and insurance product advice to customers via LINE Official Account and telephone channels. Manage system administration for digital channels and coordinate with related parties to ensure high customer satisfaction.