Company Description
At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark.
Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report.
Job Description
At Intelerad, we build solutions that empower healthcare providers to deliver life-changing patient care. As a System Support Team Leader, you will be at the heart of that mission—leading a team of support technicians to ensure our clients receive world-class assistance in a mission-critical healthcare environment. Reporting to the System Support Manager, you’ll play a key role in coaching, guiding, and motivating your team while maintaining high service standards, driving process improvements, and standing together with colleagues across the globe to “win the day.”

QUALIFICATIONS & EXPERIENCE

• Proven experience in a technical support or system administration role, ideally in a healthcare or SaaS environment.
• Prior experience leading, mentoring, or supervising a team (formal or informal leadership).
• Strong problem-solving, analytical, and organizational skills.
• Excellent communication and interpersonal skills, with the ability to motivate and inspire others.
• Familiarity with support ticketing systems and ITIL or similar service frameworks is an asset.
  Additional Information
  The base pay for this position ranges from $85,000/yr CAD to $114,000/yr CAD. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits.