Team Lead, TB Merchant Acquiring, Partnership at RHB Banking Group

, Kuala Lumpur, Malaysia -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Data Analysis, Merchant Acquisition, Sales Strategy, Coaching, Performance Metrics, Customer Engagement, Compliance, Collaboration, Market Research, Process Improvement, Reporting, Training, Territory Planning, Problem Solving, Communication

Industry

Financial Services

Description

Support the Squad Lead to plan tasks required for delivery of Quest Support identification and interpretation of data/ reports/ research results Document and refine product specifications (documentation of deliverables of squad) Prepare reports/presentations based on the analysis for external & internal communications Source and analyze data for the creation of baseline, future state costs, FTE, process maps and any other analysis required for mission Examine ways to better understand customer needs and potential improvement of team performance via data capture and analysis Lead and manage a team of two (2) Partnership Merchant Acquisition team member to drive daily merchant prospecting, onboarding, and CASA account acquisition. Set clear acquisition targets and utilization goals aligned with the broader business strategy to grow the merchant base and increase CASA deposit contribution through partnership collaboration. Oversee team execution across all sales stages – including lead generation, merchant engagement, solution pitching, acceptance, onboarding, and activation. Design and implement territory coverage plans and market walk strategies to optimize field productivity and merchant reach. Monitor team pipelines, track performance metrics, and ensure timely reporting on key indicators such as number of merchants onboarded, CASA opened, and active usage. Conduct joint field visits with team members to provide coaching, solve challenges on-ground, and ensure sales quality and process adherence. Drive post-onboarding engagement initiatives to ensure merchants are actively utilizing RHB payment solutions and that settlement accounts (CASA) are transacting regularly. Collaborate with internal stakeholders (e.g., Product, Fulfilment & Operations, Risk, Legal) to expedite onboarding processes, resolve bottlenecks, and ensure seamless merchant experience. Deliver market feedback and insights gathered from the ground to influence product development, merchant propositions, and competitive positioning. Ensure compliance to bank policies and regulatory guidelines, while empowering the team to act decisively in field situations. Identify training needs and develop team capabilities through coaching, refreshers, and best-practice sharing. Lead weekly team stand-ups, progress reviews, and campaign planning meetings, fostering a strong performance culture and collaboration within the team. A mantra for our clients, customers, partners and every member of the RHB family. Yes, you. Our employees are one of the reasons we are here today. Dynamic, forward-thinking and progressive, there is a reason why we are an award-winning financial institution. Join us today and be a part of a winning family. At RHB, we take pride in our people and our teams. Great relationships built on trust, a 'leading it right' environment, challenging assignments and a culture of excellence are the pillars to the dynamic and diversified workplace we call home. As we grow towards realising our aspirations, we promise a workplace built on the five pillars – RHB Cares; RHB Leads; RHB Inspires; RHB Progresses; and RHB Rewards.

Responsibilities

Lead and manage a team to drive merchant prospecting, onboarding, and CASA account acquisition. Collaborate with internal stakeholders to expedite onboarding processes and ensure a seamless merchant experience.