Posted: 18/08/2025
Closing Date: 18/09/2025
Salary: $88,105.00 - $94,793.00
Job Type: Temporary
Location: 53 Hoffman Road
Job Category: Community Services & Development
The Team Leader has a diverse role and is responsible for leading a team of support workers who work directly with Aspire customers. The Team Leader is purpose driven and responsible for day-to-day supervision and administration responsibilities to ensure Aspire customers are receiving quality, person centred and customer-focused outcomes.

QUALIFICATIONS:

Certificate IV in Disability, Social Work, Health or Community Service, Leadership; or proven relevant experience.

EXPERIENCE:

• Proven experience in leading a team, preferably in providing support to people with disabilities.
• Experience in roster management.
• Extensive knowledge regarding relevant legislation in the disability sector.
• Experience in mentoring, coaching and staff supervision in a team environment.

SKILLS:

• Displays great understanding for people – always follows a people first approach
• Proven ability to foster positive working relationships whilst working within a team environment
• Demonstrated commitment to the rights and interests of people with a disability which are underpinned by the principles of relevant legislation – follow human rights based approaches which promoted individual choice and control
• Demonstrated time management skills
• Ability to work without direct supervision
• Must have a resilient nature
• Computer Literacy

COMPLIANCE REQUIREMENTS:

• Driver’s license

The main Duties/Responsibilities of the role include:

• Participate with recruiting, induction and maintaining and workforce that meets the needs of the customers and standards of the organisation
• Liaise with Customer Service Team to ensure a smooth transition of new customers into service
• Provide positive information regarding Lifestyle and Learning programs to potential customers on request
• Assist in identifying customer needs by listening and observing customers
• Ensure active support is provided to customers, which provides the customer with as much choice and control and independence as possible without compromising Aspire’s duty of care to the customer
• Implementing a planned approach to the professional development of the team, and identify skills gaps within the team.
• Provide regular supervision and role modelling to ensure team members work collaboratively and effectively as a team
• Conduct performance reviews to evaluate staff performance. Implement performance improvement plans as and when needed
• Undertake three month and six month probation reviews with new employees
• Ensure all customers have accurate and up to date Individual Support Plans, End of Plan Reports, Risk Assessments and other relevant documentation
• Interpret financial and other reports
• Engage in continuous improvement through identification of improvements in area
• Maintain the confidentiality of customer information in accordance with Aspire’s relevant policies and procedures
• Roster staff in accordance with contracted hours and customer requirements to ensure adequate and appropriate coverage staff coverage at all times
• Facilitate team meetings – prepare agenda’s, distribute minutes and other relevant documentation
• Participate in Team Leader meetings
• Conduct investigations of all staff and customer incidents, as well as NDIS reportable incidents
• Responsible for enforcing a safe and healthy work environment
• Participate in on-call roster