Team Leader - Academic & Program Services at Griffith University

Meadowbrook, Queensland, Australia -

Full Time

Start Date

Immediate

Expiry Date

19 Aug, 26

Salary

113219.0

Posted On

21 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Team Management, Course Administration, Program Management, Stakeholder Engagement, Process Improvement, Strategic Planning, Student Engagement, Operational Leadership, Project Management, Communication, Problem Solving

Industry

Higher Education

Description

Company Description Every institution values excellence. What matters most is why. Griffith was created to be a different type of university. You’ll find we’re about leading research, academic excellence, and the transformative power of education. But what sets us apart is why those things matter and how you’ll achieve them. Why? Griffith brings together exceptional minds like yours from across the globe and from all walks of life. Here, we do incredible work, questioning and challenging, always in the pursuit of excellence. Job Description Are you passionate about driving operational excellence and delivering exceptional academic support services? Griffith University’s Health Group is seeking an experienced and motivated Team Leader - Academic & Program Services to lead our dedicated program services team and help shape a high-quality, student-centred learning experience. As the Team Leader, you’ll provide operational leadership across course and program administration, guiding a collaborative team that supports the Group's academic programs. You will be responsible for ensuring efficient and consistent program services, managing a discrete portfolio, and contributing to continuous improvement and strategic planning. This is your chance to lead from the front, solving complex challenges, implementing process improvements, and building strong partnerships that enhance both student engagement and academic outcomes. Key Responsibilities Lead and support a high-performing team across the Gold Coast and Logan-Nathan campuses. Deliver high-quality administrative support for academic programs and courses within the Group. Provide expert advice on program management, review processes, and student engagement strategies. Identify and implement improvements that enhance the student experience and service delivery. Collaborate with stakeholders to achieve strategic goals aligned with the Group and University. Manage key projects and reporting aligned to operational and strategic outcomes. Promote a culture of professionalism, continuous improvement, and service excellence. About you You will hold relevant tertiary qualifications with at least four years of relevant experience, or an equivalent combination of skills and experience. You will also have: Strong leadership and team management skills. Proven ability to manage complex processes and deliver improvements. Excellent communication and stakeholder engagement capabilities. A strategic mindset with a hands-on approach to solving problems. A commitment to delivering outstanding service and contributing to a positive student experience. What we can offer This is a fixed-term (until 12 April 2028), full-time position based at Griffith University Logan. As Griffith is a multi-site University you may be required to work across other locations. Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples. Salary Range The full time equivalent base salary will be HEW Level 7 range $104,504 - $113,219 per annum + 17% superannuation. The total FTE package will be in the range $122,270 - $132,466 per annum. Additional Information Why Griffith? As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer: 50% fee discount for work related post graduate Griffith degrees Mix of on campus and work from home options available and a supportive work environment Salary packaging options and corporate health discounts How to apply At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience. Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy. Please submit your application online and ensure it includes the following: A covering letter outlining your suitability for the role (please refer to the About You section above and the position description) Current curriculum vitae/resume including full contact details Applicants must have unrestricted working rights. VISA sponsorship is not available for this position. For further information specifically about this role, please contact Professor Michelle Hood, Dean (Learning & Teaching) at [email protected]. For application and recruitment advice, please contact Jinita Dhall, Talent Acquisition Partner at [email protected]. Closing date: Monday, 1 June 2026 at 11:59pm AEST. All applications must be submitted online. Please allow at least 1 – 2 weeks from the closing date to expect an application update. Primary Location (Campus): Brisbane South (Nathan) Employment Type: Full Time Department ID: Pro Vice Chancellor (Health) - PVH Appointment Type: Fixed Term

Responsibilities

Lead a high-performing program services team to provide operational leadership across course and program administration. Focus on enhancing the student-centred learning experience through process improvements and strategic stakeholder partnerships.