Team Leader at ACC New Zealand

Christchurch, Canterbury, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

26 Aug, 26

Salary

119161.0

Posted On

28 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

People Leadership, Coaching, Performance Management, Operational Administration, Data Analysis, Change Management, Decision Making, Stakeholder Collaboration, Continuous Improvement, Team Culture Management, Resilience, Adaptability

Industry

Government Administration

Description

Join a high performing leadership team committed to creating a positive team culture, developing capability, and delivering quality outcomes for our clients. This is an opportunity to lead an operational administration team in a fast-paced environment where coaching, motivation, and strong people leadership are key to success. About this role | Mō tenei tūranga mahi   As a Team Leader within our Christchurch Client Administration hub, you’ll lead a team responsible for delivering accurate and timely administrative support within ACC’s wider rehabilitation and recovery services. You’ll lead day to-day team performance, support capability development, and create an environment where people feel motivated, accountable, and supported to succeed. This role suits an experienced operational leader who enjoys leading in fast-paced environments, using data and insights to drive performance, and coaching individuals with a range of experience levels and learning styles. You’ll work closely with leaders locally and nationally to support service delivery, continuous improvement, and positive customer outcomes. Important Skills | Nga Pūkenga Motuhake * Proven experience leading teams in a fast-paced operational or administration environment. * Strong people leadership capability, including coaching, motivating, and developing team members to achieve performance outcomes. * Confidence managing team culture, performance conversations, and changing priorities. * Ability to use data, insights, and operational information to drive service delivery and continuous improvement. * Strong decision making skills and the ability to navigate challenging situations with professionalism and pragmatism. * A collaborative leadership style with a genuine commitment to supporting people and delivering quality customer outcomes. * Resilience, adaptability, and the ability to lead positively through change and ambiguity. The successful candidate will bring demonstrated experience improving team performance, strengthening culture, and positively influencing behaviours through strong, values-led leadership. Working at ACC | Mō ACC At ACC, we embrace the rich tapestry of Aotearoa New Zealand’s cultures and are dedicated to providing equitable opportunities. We know that a diverse and inclusive team helps us meet the needs of our customers, and we encourage applications from individuals of all backgrounds, ethnicity, national origin, gender identity, age, and those with diverse abilities. It is important to us that people are free to be themselves at work. Here are some ways we encourage that:  * Employee networks to support our colleagues from diverse backgrounds. * The option to explore flexible working that suits your needs and ours. The appointing salary for this role will sit between $101,287 - $119,161 depending on experience and we offer an additional 9% superannuation contribution. ACC offers a comprehensive benefits package which at present includes an advantageous superannuation scheme with features like no mandatory employee contribution, optional life and income protection insurance, and the flexibility to change to a locked plan at any time, ensuring your financial security now and in retirement. How to apply | Me pēhea te tuku tono   Please attach your CV to your application and as part of your cover letter, please also provide responses to the following questions so we can better understand your leadership approach, motivations, and what you would bring to the role: Why did you decide to apply for this Administration Team Leader position? What skills and experience do you bring to the role? Applications will close 5pm Sunday 14 June 2026.  If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz Late applications will not be accepted. 

Responsibilities

Lead an operational administration team in Christchurch to provide accurate and timely support for rehabilitation and recovery services. Focus on driving team performance, developing staff capability, and ensuring quality customer outcomes through data-driven insights.