JOB SUMMARY

Please refer to Job Description

ABOUT US

HM Courts & Tribunals Service (HMCTS) is responsible for the administration of criminal, civil and family Courts and Tribunals in England and Wales. Our roles support our service users and colleagues within HMCTS, where people and businesses access potentially life-changing justice. We’re looking for individuals who are committed to public service and making a difference in people’s lives to deliver justice. If you are interested in developing a career with a real purpose, please apply.

YOUR SKILLS AND EXPERIENCE

• Ability to motivate and support your team to deliver excellent customer service and achieve effective performance.
• Experience of working in an administrative role in a customer-focussed environment
• IT proficient with the ability to learn and adapt to different technologies and software packages.
• Excellent communication, organisational and prioritisation skills
  Please refer to the job description attachment for more information.

SKILLED WORKER VISA

From 22 July 2025, the Government increased the salary threshold and skills level for Skilled Worker visas. This role does not meet the eligibility criteria for sponsorship in accordance with the current immigration rules if you looking to apply for a Skilled Worker Visa for the first time.
The Department cannot consider sponsoring you for this role unless you have held a Skilled Worker visa continuously since before 22 July 2025. If you have held a Skilled Worker visa continuously, please raise this during your vetting checks and eligibility will be assessed in accordance with the immigration rules and transitional provisions in place.
If you are applying for this role and you do not meet the new eligibility criteria for sponsorship (or the transitional provisions), you will need to consider your options for obtaining and/or maintaining your right to work in the UK in light of these changes.
Successful applicants must ensure they have and maintain the legal right to live and work in the Civil Service and in the United Kingdom.
The Department will continue to comply with UK Immigration Rules applied in the UK and Civil Service. You can read more about Skilled Worker visas and the eligibility criteria here.

PERSON SPECIFICATION

Please refer to attached Job Description

NATIONALITY REQUIREMENTS

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

YOUR ROLE

Leading your team, you’ll focus on the team’s area of work, making sure that work is prioritised and organised and your team fully skilled to meet objectives. As an effective Team Leader, you recognise the importance of the team’s overall wellbeing and can motivate your team to succeed.
You will contribute to the delivery of operational, performance and service standard targets and provide statistical data for the management team and judiciary. Your keen eye for detail and desire for continuous improvement is key to your success. Monitoring and analysing performance areas and trends, conducting ongoing reviews of procedures and work practices is essential, as is your ability to successfully recommend improvements, navigate change and manage the implementation of new initiatives and legislation.
This is a challenging and rewarding role, key to the smooth running of operational functions throughout HMCTS. We’re committed to helping you develop your leadership skills, through our HMCTS leadership offer. This provides a wide range of activities from development programmes to accessible bite-size guides to help build your ability and confidence to lead, guide and inspire others.

OTHER RESPONSIBILITIES:

In addition to the generic Team leader role the post holder will be required to carry out the below responsibilities

• Act as the Senior Person on Site (SPOS) for Hereford Magistrates’ Court ensuring the operation of the site within HMCTS policies.
• Act as the Fire & Incident Control Officer (FICO) for Hereford Magistrates’ Court ensuring the site is compliant with all relevant legislation and HMCTS policies regarding fire. Ensure all fire safety audits, tests and drills are completed and recorded within the relevant reporting periods. In the event of a fire or other incident act as the responsible person in charge ensuring any evacuation is carried out effectively.
• Be the Single point of Contact (SPOC) for all accommodation related issues at Hereford Magistrates’ Court. Communicating regularly with the local Judiciary, Senior Management, and staff about accommodation related issues. Regularly meeting with Facilities Management to discuss outstanding tasks and accommodation issues
• Act as the Business continuity lead for Hereford Magistrates’ Court ensuring all incidents are dealt with and reported to ensure the ongoing operation of court business.
• Act as the Health & Safety Lead for Hereford Magistrates’ Court ensuring all relevant reports are completed and appropriate actions taken, working closely with Senior Management, Facilities Management colleagues and Regional leads.
• Work alongside Facilities Management (FM) colleagues to ensure all accommodation tasks and building related failures are reported promptly and that contractors attend to resolve within the agreed timescales. Escalating concerns to FM and Senior Management