DESCRIPTION:

• Ensure Key Customer Data is adequately captured and prompt documentation of transactions and collect data and information on customer care needs/issues.
• Monitor Accounts as assigned by partners.
• Prepare standard and ad hoc reports on sales for management review and carry out statistical / data compilation/reconciliation, as directed, to ameliorate service.
• Ensure the collected customer data is kept confidential and used specifically for the purpose of its collection.
• Conduct daily assessments of consumer accounts, ensuring proper segmentation and accurate upload of customer details
• Proactively identify possible reconciliation issues and promptly escalate to relevant process owners
• Ensure accuracy of bill before it is sent.
• Perform other tasks as required by SCRP Or CRP regarding account or product enquiries
• Participate in mock and actual bill run quality assurance, ensuring only high-quality invoices get to the customer
• Perform software installation and configuration requests to customer satisfaction.
• Carry out cross & up-selling of products and services
• Perform incidence escalation process in compliance with laid down policies and proceduresLog compensation calls for inconvenience to customers

EDUCATION:

• First degree in any relevant disciplineFluent in English
• 
  Experience:

3-7 years’ experience which includes

• Experience working in a medium organization
• Experience in the service industry
• Experience in a call center (Prepaid/Postpaid) environment

Please refer the Job description for details