Team Leader Activations IDN at Marriott Vacations Worldwide Corporation

, Bali, Indonesia -

Full Time

Start Date

Immediate

Expiry Date

09 May, 26

Salary

0.0

Posted On

08 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication Skills, Team Management, Quality Assurance, Customer Service, Persuasive Techniques, Problem Solving, Microsoft Excel, Microsoft Word, Multilingual, Patience, Enthusiasm, Sales Techniques, Scheduling, Log Management, Complaint Resolution, Event Awareness, Mentoring

Industry

Hospitality

Description

JOB SPECIFIC TASKS Assisting 'live' verification for bookings submitted from Package/Day Teams. Manage activation team to assist good verification. Responsible for slot allocations and schedules. Manage activation team for slot allocation and schedules. Perform Quality Assurance checks during verification calls to eliminate incident reports. Manage activation team to keep perform Quality Assurance checks during verification calls to eliminate incident reports. Liaise with brokers through calls/ emails for any bookings submitted and maintain good log record for them. Manage activation team to control quality broker bookings. Daily duties include handling customer service hotline for hotel reservations or enquiries for non-members and assist to resolve any complaints. Manage activation team for handling for reservation and assist to resolve any complaints. Invite guests to attend a personal preview of our Sales Gallery or to offer them a discounted holiday package or activate/verify open packages. Manage activation team to look after guest attend preview of our sales gallery if needed. Overcome potential owner objections while maintaining a polite and enthusiastic demeanor. Encourage guests or callers to purchase or schedule preview package sales/tours. Check availability of accommodations and dates, including finding alternative dates or options if first choice is not available. Answer guest questions about property facilities/services. Maintains an awareness of current events (e.g., news, sports, pop-culture) and information on locations to support to Customer Service focus. Supports with the development and mentoring of other Marketing Team members as requested. Performs other duties as assigned. Key Performance Indicators (Note that specific targets may vary accordingly to current business strategy): Associate will be monitored twice a period and must achieve 90% proficiency. Associate's Dials per Hour must not fall below 15 dials per hour in a four-week period. Associate must not exceed 8 hours per tour. Associate must not fall below a 55% gross book to show rate in each period. Associate's productivity should not fall below other standards as defined by management. Verify all packages sold by the Australian Call Centre Telemarketing unit. Undertake administrative process of packages where applicable. Activate current open dated pipeline of packages into available dates and tour slots. CANDIDATE PROFILE Excellent written and oral communicative, verbal, and non-verbal listening skills. Fluent in English and a second language as required. Positive and enthusiastic attitude. Presents a professional and knowledgeable image. Ability to represent MVCI in a courteous, enthusiastic, and diligent manner. Proven experience using persuasive techniques. Experience in direct marketing or promotional sales will be advantageous. Proven ability to work in a team environment and interact with all levels of the organization. Working knowledge of Microsoft Excel and Word Patience and understanding, especially with any language related barriers. Must be able to handle a flexible work schedule which will include weekends and evenings. Experience in high volume, fast-paced, results oriented business environments. Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Where meaningful moments are made together. Our associates want more than fulfilling work. Like our Owners, Members and guests around the world, they want fulfilling lives. Vacations expand our world to new places, new possibilities, new connections. Along the way, they help us discover our best selves. Great vacations are the embodiment of a life, fulfilled. Marriott Vacations Worldwide (NYSE: VAC) is a leading global vacation company. While our numbers tell some of the story, the heart of our success comes from the quality – and exceptional longevity – of our relationships with our associates and customers. Join us on our journey. FOR A LIFE FULFILLED. Creating vacations that move you. 20,000+ Associates worldwide Vacation Ownership 7 Iconic Brands Approximately 120 Vacation Ownership Resorts 700,000+ Owner families 90%+ Guest satisfaction score Exchange & Third-Party Management More than 3,200 affiliated resorts in over 90 countries and territories Approximately 1.6 million exchange network members

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Responsibilities

The Team Leader Activations IDN is responsible for managing the activation team, ensuring quality assurance during verification calls, and handling customer service inquiries. The role includes scheduling, slot allocations, and liaising with brokers for bookings.