You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You’ll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you’ll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

JOB DESCRIPTION:

The Team Leader, Distribution Compensation is responsible for the tasks that support the contracting, compensation and licensing for the Independent Insurance Distribution, Wealth channels, Advisors / MGAs, National Accounts, Group Benefits, Group Retirement Services and SLFD.

The Administrative team’s function encompasses all aspects of administration support, including but not limited to:

• dispatching of central inboxes
• monitoring of advisor licenses on a weekly basis
• updating agent of record changes

The Team Leader is expected to participate in strategic projects that will deliver sustainable improvement to our business. There will be a focus to streamline current processes across all lines of business.
The incumbent will lead all team members in an administrative role and will help manage any contract workers that are supporting the team. The objective is to maintain the consistent delivery of effective and high-quality services in a timely and professional manner while enhancing client experience and contributing to the continued growth of the business

• Demonstrate leadership in timely delivery of all operational activities
• Manage work distribution, ensuring workflow efficiency is maintained
• Monitor performance targets and service level and take appropriate actions to maximize resources and meet service standards
• Motivate and coach team members enabling them to achieve their performance objectives and broaden their field of expertise
• Ensure training requirements are identified and actioned to keep staff current
• Work with the team to identify, develop and implement continuous improvement ideas
• Work with team members to establish priorities with respect to deliverables
• Take a proactive approach to client issue resolution to understand root cause and prevent future occurrences
• Manage and participate in the implementation of value-added projects and initiatives pertaining to this area
• Demonstrate excellent communication and interpersonal skills in order to effectively manage relationships with team members, Advisors/MGA’s and partners
• Hire staff, monitor performance, manage problems arising and leverage talent within the team