Team Leader -Administration at Epworth

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

15900.0

Posted On

10 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Business Administration, Hospital Patient Administration, Health Fund Contracts, iPM, Genie, MModel, Effective Communication, Organizational Skills, Problem Solving

Industry

Hospitals and Health Care

Description

Company Description Epworth HealthCare is Victoria’s largest not-for-profit private health care group, renowned for excellence in diagnosis, treatment, care and rehabilitation. Epworth is an innovator in Australia’s health system, embracing the latest in evidence-based medicine to pioneer treatments and services for our patients. At Epworth, we are united in our commitment to fostering a diverse and inclusive workplace—one that is culturally safe and respectful of the enduring cultural and spiritual connections of our people. We value all differences, ensure equitable practices, and empower individuals to lead and learn inclusively in their everyday interactions. Our goal is to create an environment where everyone feels a genuine sense of belonging. Our values and purpose define Epworth's approach and delivery. We pride ourselves on communicating and delivering them in a real and meaningful way. Every Patient Matters. Job Description Responsible for leading and managing their team and the ongoing development of the department from an operational perspective,the primary function of this role is to effectively manage all administration department daily operations.This role will incorporate oversight of daily Outpatient, Medical Consulting and Hospital Reception operations within the department ensuring the workloads are managed accurately and efficiently in relation to the administrative processing and governance of patients across all administrative streams. In addition, you will ensure the provision of customer service and administrative support by the administrative team to Epworth staff, patients, visitors, relatives and medical staff. This is achieved through the following; Effectively balancing and pioritising core business activities Leading a strong administrative team to deliver timely, person-centred service to patients at Epworth Healthcare in order to drive an exceptional patient experience Building and maintaining high performance teams that operate within a performance framework to drive a culture of accountability, best practice and innovation. Effectively managing all resources within a continuous improvement framework to optermize quality, activity, business development and financial performance of the team. Contributing to the ongoing development of Epworth HealthCare’s internal culture and external reputations. Building strong and trusting relationships with external stakeholders including highly effective doctor relationship management to continue building the reputation and brand of Epworth Healthcare Position Description Inherent Requirements Qualifications You will bring; A degree or certificate in Business Administration Working background in Hospital Patient Administration Working knowledge of Health Fund contracts Working knowledge of systems such as iPM, Genie and MModel Ability to set priorities and to work under high pressure Effective communication skills Ability to work effectively without direct supervision Well-developed organisational skills Effective problem solving skills Additional Information Why Join Epworth? At Epworth, it’s a community. It’s the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to: Salary package up to $15,900 pre-tax annually, leading to greater take home pay The largest educational scholarship program of its kind in Australia Ability to purchase up to four additional weeks of leave Reduced cost of health services for you and your family at Epworth Relocation assistance is available for approved candidates At Epworth, we care. We care about our patients and we care about our people. We care about keeping everyone safe. We care about valuing and empowering our people, and growing careers. And we care about giving our people support and flexibility to thrive, and contribute to our communities. We welcome applicants from all backgrounds. This includes First Nations peoples, people with disability, mature-age and young job seekers, members of the LGBTIQA+ community, and individuals from all cultural backgrounds. We are committed to providing an equitable, inclusive, and barrier-free recruitment experience for everyone. If you need support during the application process or would like to discuss reasonable adjustments, we encourage you to let us know what you need to participate fully and confidently. We understand that sharing your needs can feel daunting, so please know that any information you provide will be treated with the utmost confidentiality and respect. Enquire/ Apply Ready to Make a Difference? To apply, click the I'm Interested button to attach your CV and cover letter. For more information about the role, refer to the attached position description or contact [email protected] or call (03) 9426 0606. Please Note: Applications are reviewed as received. Don’t wait—this role may be filled before the closing date. Apply now… we’ve over 8,000 perspectives at Epworth and we’re ready to welcome yours! It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy. As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you). At Epworth, we believe inclusion and diversity are essential to our culture and values. We focus on fairness and opportunity for all – across race, ability, ethnicity, gender, age, sexuality, cultures and beliefs – that reflect the communities we work in. At Epworth, we care. Hospital/Service: Epworth Rehab

Responsibilities

The Team Leader is responsible for leading and managing the administration team and overseeing daily operations. This includes ensuring efficient management of outpatient, medical consulting, and hospital reception operations.