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Team Leader at Afni, Inc.

Santa Rosa, Laguna, Philippines -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Performance Improvement, Coaching, Feedback, Quality Monitoring, Telco Program Handling

Industry

Outsourcing and Offshoring Consulting

Description

The Team Leader is responsible for supervisory duties and the support and development of the agents. The incumbent will be responsible for executing performance improvement strategies for the attainment of department and team goals. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing feedback. Qualifications Minimum Hiring Requirements: * 1-3 years of experience as a confirmed Team Leader * Candidate with experience in handling Telco program is needed * Amenable for Graveyard/Shifting schedules * Willing to work in Sta. Rosa, Laguna

Responsibilities

The Team Leader is responsible for supervisory duties and the support and development of the agents. This position will be responsible for monitoring rep calls, quality and performance-related coaching and providing feedback.