ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Why this role Matters:
The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services.
About the Role:
Lead the 24/7 Crisis Contact Centre in St Kilda (after hours), delivering high-quality, safe, and effective responses to Victorians experiencing or at risk of homelessness. Manage a multidisciplinary team to provide trauma-informed, person-centred support, including financial aid, housing assistance, advocacy, and referrals to specialist supports in relation to housing, family violence, health, mental health and/or AOD.
This is a permanent, full time, vacancy. Remuneration in line with SCHADS Level 6.

Key Responsibilities:

• Lead service delivery: trauma-informed, strengths-based practice; ensure access to holistic supports and tailored interventions.
• Team leadership: foster collaborative culture, oversee recruitment, training, supervision, safety, and performance.
• Stakeholder management: build relationships with internal Salvos programs and external partners; participate in sector networks.
• Continuous improvement: monitor compliance, accreditation, risk, and incident reporting; drive service improvements.
• Administration: maintain accurate client records, manage budgets/resources, monthly reporting, and staff scheduling.

About You:

• Essential: Degree in Social Work, Psychology, or related field; experience supervising staff; strong crisis management skills; effective case noting and client information systems knowledge.
• Desirable: Experience in homelessness, family violence, AOD, mental health; trauma-informed practice; knowledge of recovery principles.

Why Work For Us:

• Salary Packaging (up to $15,900 tax free) plus meals and entertainment benefit ($2,650)
• Generous paid Parental Leave for primary (12 weeks) and secondary carers + Purchased Leave Scheme (up to 8 weeks) + Workplace Support Leave (5 days) for volunteering in Salvos initiatives
• Flexible and hybrid WFH arrangements, access to Fitness Passport and Consumer Discounts
• Access to EAP and health & wellness initiatives
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable social impacts

How to Apply:
We are looking for compassionate people who share our mission and values, if you have the passion and drive to commit yourself to a challenging and rewarding role; we invite you to apply via the link and submit a current CV and a cover letter which details your alignment with the essential requirements of the role.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboratio

• Lead service delivery: trauma-informed, strengths-based practice; ensure access to holistic supports and tailored interventions.
• Team leadership: foster collaborative culture, oversee recruitment, training, supervision, safety, and performance.
• Stakeholder management: build relationships with internal Salvos programs and external partners; participate in sector networks.
• Continuous improvement: monitor compliance, accreditation, risk, and incident reporting; drive service improvements.
• Administration: maintain accurate client records, manage budgets/resources, monthly reporting, and staff scheduling