DESIRABLE QUALIFICATIONS & SKILLS

• Bachelor’s degree in Business Administration, Public Administration, or a related field. Glassdoor
• Minimum of 2 years of supervisory experience—preferably within Amer Centers or government service contexts. TrabajoGlassdoor
• Strong leadership, communication, and interpersonal abilities.
• Familiarity with Dubai government procedures and immigration regulations is highly advantageous. TrabajoGlassdoor
• Proficiency in computer applications and office systems.
  Job Type: Full-time
  Pay: AED6,000.00 - AED6,500.00 per mont

• Leadership & Team Management
• Supervise and coordinate Amer service agents to ensure smooth daily operations, manage queue flow, and maintain high productivity standards. TrabajoGlassdoor
• Mentor and coach team members, conduct performance evaluations, and implement improvement plans when needed. Trabajo
• Client Services & Escalation Handling
• Resolve escalated customer inquiries and complaints efficiently, maintaining high service quality. Glassdoor
• Operational Oversight & Compliance
• Ensure strict compliance with GDRFA and other immigration-related regulations and protocols. GlassdoorTrabajo
• Collaborate with management to develop and refine operational policies and procedural workflows. Glassdoor
• Performance & Reporting
• Monitor key operational metrics, maintain transaction records, and prepare financial or performance reports. TrabajoGlassdoor