JOIN OUR TEAM AS A CENT OPERATIONS ENGINEER!

Are you a tech-savvy professional with a passion for maintaining seamless IT operations? We’re looking for a talented Team Leader AO DE - 2nd Level to join our dynamic. As a Team Leader, you’ll play a crucial role in ensuring the availability, stability, and optimization of BSS tools and processes while adhering to Vodafone’s security policies.

• Take ownership of escalated incidents, problems, and complex service requests from first-level support.
• Conduct root cause analysis (RCA) for recurring issues, implement permanent solutions, and document results.
• Optimize and fine-tune BSS application performance through configuration changes or code-level adjustments.
• Execute and validate complex changes and releases, ensuring minimal service disruption.
• Perform advanced platform health checks, identify improvement areas, and implement automation where applicable.
• Collaborate with development, testing, and infrastructure teams to implement solutions that enhance service quality.
• Act as a liaison between first-level teams and third-party vendors for advanced issue resolution.
• Assist in upskilling the first-level team by providing training and knowledge-sharing sessions.
• Identify opportunities for process automation and implement scripts/tools to improve operational efficiency.
• Participate in audits, ensuring compliance with ITIL best practices and Vodafone security policies.