Team Leader – Arabic Owner Services at Travel Leisure Co

Dubai, Dubai, United Arab Emirates -

Full Time

Start Date

Immediate

Expiry Date

21 Dec, 25

Salary

0.0

Posted On

22 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service, Cultural Awareness, Performance Management, Training, Coaching, Problem Solving, Communication, Escalation Handling, Holiday Planning, Retention Strategies, Collaboration, Operational Excellence, Flexibility, Arabic Language, English Language

Industry

Hospitality

Description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide. We’re looking for a native Arabic-speaking Team Leader to oversee and develop the Arabic Owner Services team across Dubai and Ras Al Khaimah, delivering exceptional service to members of both Club Wyndham and Accor Vacation Club. This role blends leadership and hands-on support, ensuring consistency, cultural sensitivity, and operational excellence in all Arabic member interactions. How You'll Shine Lead a team of Arabic Owner Services Consultants and the on-site Coordinator in RAK. Deliver consistent, culturally aware service to Arabic-speaking members. Personally handle escalated cases, member onboarding, holiday planning, and retention efforts. Train, coach, and performance-manage team members to meet service KPIs. Work closely with sales and operational stakeholders to ensure seamless service delivery. Key Requirements Native Arabic speaker with strong English communication skills. 3–5 years' experience in team leadership, preferably in call centers or hospitality. Proven ability to manage service teams and resolve complex customer issues. Strong cultural awareness of Middle Eastern markets. Flexibility to work weekends and holidays. How You'll be Rewarded Professional development funding Discounted hotel stays across Australia, NZ, and Fiji Subsidised private health cover* Birthday Leave Where Memories Start with You Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you. We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying. Travel + Leisure Co. is the world’s leading membership and leisure travel company offering vacation ownership, travel membership, and exchange programs. We provide outstanding vacation experiences and travel inspiration to millions of owners, members, and subscribers every year. We believe that all vacation moments start with our associates, and we’re proud of our global teams that turn vacation inspiration into exceptional travel experiences.

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Responsibilities

Lead a team of Arabic Owner Services Consultants and ensure exceptional service delivery to Arabic-speaking members. Handle escalated cases and support team members in achieving service KPIs.