COMPANY INFORMATION:

CIBC Mellon is a leading provider of asset servicing solutions to institutional investors in Canada, including multi-currency accounting, fund valuation, and investment information reporting. We are passionate about providing exceptional client service backed by our culture of innovation and success. Our outstanding employee experience will provide you with opportunities to learn and grow professionally while supporting the communities in which you live and work.
We are a diverse and dynamic workplace where employees take an active role in delivering on strategic objectives while advancing their individual career goals. We encourage innovative thinking and give our employees the support and resources they need to turn great ideas into actions.
We’re always looking for talented people who can make a meaningful difference for our clients, our company and our communities. To learn more about why our employees love coming to work each day, visit www.cibcmellon.com/experience.

POSITION OVERVIEW:

The Team Leader, Benefits Administration is responsible for delegating, scheduling and guiding the day to day workflow of a team of Senior Administrators/Administrators within the Pension Benefits Operations Group providing leadership, performance management and support in conjunction with the Supervisor and Manager.

QUALIFICATIONS:

• University, Community College degree or equivalent training with a concentration in business, finance or accounting
• Approximately 3 years progressive experience in a related field
• Knowledge of payroll procedures and legislative requirements
• Strong communication and time management skills
• Demonstrated leadership ability

Working Conditions Unique to Job (i.e. Standard Office Environment)

• Standard office environment

• Delegates and schedules daily work tasks of a team of 3-5 Sr. Administrators/Administrators, monitoring daily workflow and shifting resources/task priorities as needed, ensuring appropriate resources are allocated to meet business needs.
• Responsible for secondary review of work to ensure accuracy.
• Motivates and encourages positive communication within the team to ensure daily goals are achieved.
• In conjunction with the Supervisor and Manager, conducts individual performance reviews, sets individual and team performance objectives and assists management with staff recruitment.
• Identifies, coordinates and delivers team training and development requirements
• Act as the first point of escalation for day to day service-based issues/escalations. Escalate to management where required.
• Oversee applicable workflows to ensure the timely and accurate delivery of standard service levels acting as primary technical product lead/source, providing the team with product knowledge, assistance and support.
• Collaborates regularly with group management and other internal departments to support the resolution of client enquires, issues and concerns.
• Reviews team productivity and identifies opportunities for procedural improvements.
• Establishes account administration procedures for assigned tasks, ensuring senior team members and management remain apprised on non-standard procedures
• Participates in UAT, and other testing as needed.
• Ensures compliance with policies, procedures and regulatory requirements.
• Performs other duties as assigned.