FINANCIALS

· Ensure achievement of Workshop target (Financial & non-financial)
· Explore additional repair opportunities liaison with Estimator for Insurance approval
· Explore additional repair opportunities liaison with Service advisor for customer approval
· Support Frontline team to Upsell various Value-added services (Smart Repairs)
· Ensure over time schedule of the Technicians, if necessary
Strategic Implementation
· Monitor Technicians utilization, Efficiency and Productivity
· Ensure punctuality and discipline of workshop Team in the shop floor
· Ensure, job orders are received hard copy/system and allocated to technicians based on skill matrix and Promised delivery time
· Assist Team/Technician in diagnosing complicated cases by providing complaint occurrence condition information
· Technical/diagnosis assistance to Technicians/Front Line staff
· Supervise and guide the repair work
· Responsible to attend high profile & corporate customers with utmost professionalism
· Stand-in in place of Workshop manager and support workshop manager as and when required
· Handle & resolve critical customer complaint and escalate to workshop manager for further assistance if required
· Provide mentoring, coaching & on job training to newly joined Team Leaders
· Assist reception Workshop Manager on day-to-day activities as and when required
· Ensure workshop and Technicians cleanliness
· Conduct post service/repair vehicle testing dynamic/static confirm services/repairs carried are meeting Quality standards
· Identify parts required for repair, generate system indent and co-ordinate with Parts department Process VOR/CPVOR/Cannibalization request for non-available parts
· Maintaining good interpersonal relation with subordinates and superiors
· Provide continuous feedback to Workshop Manager to rationalize Standard Hours
· Ensure quick TAT for Production Line and Major Express repairs
· Ensure quick TAT for internal & Fleet customers repairs

EDUCATIONAL QUALIFICATION

Degree/3-year Diploma in Automobile/Mechanical Engineering
-

WORK EXPERIENCE

3-5 years practical experience in Dealership with minimum 2 years at supervisory level
-

Please refer the Job description for details