Company Description
Do you want to influence the future of service and shape customer experience for some of the world’s leading brands? Whether in the areas of mobility solutions, consumer goods, industrial technology or energy and building technology – with us, you will have the chance to improve quality of life all across the UK and across the globe. Welcome to Bosch. For more than 30 years, Bosch Service Solutions (SO) offers global innovative services in more than 30 languages with over 10,000 associates across 37 locations. Bosch Service Solutions has evolved over the past few decades into a successful international provider of Business Process Outsourcing
To achieve the ambitious objectives of our growing site in Liverpool we are looking for an experienced Team Leader to join one of our exciting campaigns, which is a much valued and established brand.
Job Description

• Through strong leadership, manage a team of Customer Service Associates to provide a first-class customer contact and customer journey.
• Resolving queries Right First Time in a prompt, friendly and professional manner.
• Coaching, developing and motivating the team to maximise performance and meet targets
• Build and promote a positive work culture, which promotes the delivery of excellence
• Providing a value-add service that enhances the customer experience and builds our brand and service reputation
• Channeling communication to ensure key stakeholders are kept abreast of the campaign performance and challenges
• Proactively identifies and creates opportunities to improve the customer experience through continuous evaluation
• Identifying, highlighting and escalating any service-related issues, incidents or trends
• Delivering and maintaining both individual and team targets
• Flexibility in hours of work/shift patterns
  Qualifications