ABOUT MAISON CRIVELLI

“Perfume is a living experience.” —Thibaud Crivelli
Maison Crivelli was created to surprise, delight and offer a multi-sensorial experience for all fragrance explorers around the world. Each scent unexpected and mind-blowing encounters with perfume ingredient each scent which reveals you the beauty of your daring personality.

2. CUSTOMER EXPERIENCE & SALES

• Uphold Maison Crivelli’s high standards of service by delivering a warm, tailored, and memorable experience to every client.
• Lead by example in offering bespoke fragrance consultations and building long-term customer relationships.
• Handle customer queries and complaints with professionalism and a solution-focused approach.
• Maintain the fragrance counter to reflect the elegance and quality of a luxury brand—well-stocked, clean, and visually appealing.

SKILLS & QUALIFICATIONS

• Previous experience in luxury retail, ideally within the fragrance or beauty sector.
• Strong leadership skills with the ability to coach, develop, and inspire a team.
• Excellent interpersonal and communication skills, with a natural flair for building rapport.
• Target-driven with a commercial mindset and proven ability to achieve sales goals.
• Passion for fine fragrance, luxury products, and delivering an exceptional customer journey.
• Able to remain composed and efficient in a high-pressure retail environment.
• Organised and detail-oriented, with strong multitasking abilities.
• Flexible and willing to work varied shifts, including evenings, weekends, and public holidays.

ROLE OVERVIEW

As Team Leader/ Brand Ambassador , you will be responsible for managing the daily operations of the Maison Crivelli retail counter, leading a team of Brand Ambassadors to deliver consistently high standards of customer service and achieve sales objectives. You will act as the primary contact for customers, team members, and senior management, providing guidance, training, and motivation to ensure smooth operations and an exceptional client experience.