TEAM LEADER - HR SERVICES

Job Req ID: 50221
Posting Date: 14 Aug 2025
Function: HR
Unit: People & Culture
Location:Assembly, Bristol, United Kingdom
Salary: Competitve + Excellent Benefits

THE SKILLS YOU’LL NEED TO SUCCEED

• Strong working knowledge of HR policies, processes, and systems, with the ability to apply them effectively
• Excellent attention to detail and analytical skills, with a clear focus on accuracy and data integrity
• Proven ability to manage multiple priorities and meet tight or conflicting deadlines in a fast-paced environment
• Confident communicator with a warm, approachable style; able to simplify and explain complex information
• Skilled in Microsoft Office (Word, Excel, PowerPoint) and experienced in using HR systems
• Demonstrated leadership or coaching experience, with the ability to guide and develop others
• Solid understanding of data protection legislation including GDPR and ICO guidelines

ABOUT US

BT Group was the world’s first telco and our heritage in the sector is unrivalled. As home to several of the UK’s most recognised and cherished brands – BT, EE, Openreach and Plusnet, we have always played a critical role in creating the future, and we have reached an inflection point in the transformation of our business.
Over the next two years, we will complete the UK’s largest and most successful digital infrastructure project – connecting more than 25 million premises to full fibre broadband. Together with our heavy investment in 5G, we play a central role in revolutionising how people connect with each other.
While we are through the most capital-intensive phase of our fibre investment, meaning we can reward our shareholders for their commitment and patience, we are absolutely focused on how we organise ourselves in the best way to serve our customers in the years to come. This includes radical simplification of systems, structures, and processes on a huge scale. Together with our application of AI and technology, we are on a path to creating the UK’s best telco, reimagining the customer experience and relationship with one of this country’s biggest infrastructure companies.
Change on the scale we will all experience in the coming years is unprecedented. BT Group is committed to being the driving force behind improving connectivity for millions and there has never been a more exciting time to join a company and leadership team with the skills, experience, creativity, and passion to take this company into a new era.

DON’T MEET EVERY SINGLE REQUIREMENT?

Studies have shown that women and people who are disabled, LGBTQ+, neurodiverse or from ethnic minority backgrounds are less likely to apply for jobs unless they meet every single qualification and criteria. We’re committed to building a diverse, inclusive, and authentic workplace where everyone can be their best, so if you’re excited about this role but your past experience doesn’t align perfectly with every requirement on the Job Description, please apply anyway - you may just be the right candidate for this or other roles in our wider team.

• Lead, motivate, and set direction for a team of HR professionals to deliver excellent colleague services.
• Oversee service delivery (onshore and offshore), including quality checks, feedback, and workload prioritisation.
• Drive continuous improvement initiatives to enhance HR service efficiency and employee experience.
• Monitor and deliver against HR Service Centre KPIs and performance metrics.
• Ensure high-quality employee interactions, identifying and implementing service improvements.
• Manage individual and team performance through coaching, objective setting, and feedback.
• Act as the first point of escalation for employee and manager queries, resolving issues effectively.
• Maintain data accuracy and integrity across all HR systems, ensuring compliance with policies.
• Investigate service failures, identify root causes, and implement corrective interventions.
• Collaborate across HR to keep the employee experience at the heart of service delivery.