DESCRIPCIÓN BREVE

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
We are seeking a highly skilled Team leader to join us
Role & Responsibilities:
Service Level Management: Analyze and monitor all support service level agreements (SLAs) and implement improvement plans as needed to ensure compliance with operational goals.
Staff Management & Development: Train, develop, and manage the performance of staff and associates. This includes planning and assigning tasks in alignment with organizational policies and legal requirements.
Operational Reporting: Review and manage operational reports, ensuring they meet the company’s performance standards and identifying areas for improvement.
Leadership & Guidance: Provide leadership to the team to ensure consistent adherence to company policies and operational standards, offering guidance and support when necessary.
Corrective Action Implementation: Define and implement corrective actions when necessary to achieve desired operational performance levels.
Performance Reviews & Coaching: Conduct regular one-on-one meetings with direct reports to assess individual and team performance, provide constructive feedback, and offer continuous coaching for professional development.
Employee Engagement & Relations: Foster a positive work environment by engaging with employees, addressing employee relations issues in a professional and timely manner, and ensuring high morale within the team.
Cross-Functional Collaboration: Participate in cross-functional meetings (Training, HR, Quality, WFM, TA) to gather operational feedback and collaborate with other departments to define action plans that resolve issues and drive continuous improvement.
Key Requirements:
Proven experience in managing support service teams and meeting service level agreements.
Strong leadership and staff development skills with experience in managing performance and fostering employee engagement.
Ability to analyze operational reports and implement improvement strategies.
Excellent communication and problem-solving skills.
Ability to work cross-functionally and collaborate with different departments.

Please refer the Job description for details