Team Leader at Catch22

Greater London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 Sep, 26

Salary

39959.01

Posted On

05 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Line Management, Stakeholder Management, Performance Management, Risk Assessment, Case Management, Contract Compliance, Service Design, Communication, Teamwork, Diversity and Inclusion, Reporting, Conflict Resolution

Industry

Non-profit Organization Management

Description

Company Description Catch22 exists to help build a society where everyone has a good place to live, good people around them, and a fulfilling purpose. We call these our '3Ps'. We achieve this in two ways. First, we improve lives on the frontline through delivery of public services. Secondly, we use our knowledge to change 'the system', to fix the complex web that can trap and disempower those it was set up to help. With the heart of a charity and the mindset of a business, we are uniquely placed to deliver on this challenging agenda. In Justice, we work with young people and adults in custody and in the community, providing a range of services including offender management and resettlement, mentoring, veterans in custody, victim services, gangs work and youth justice. We believe that with effective support mechanisms and the correct interventions, we can change service user’s ideology, helping them desist from crime and reach their true potential. Job Description Full Role Title: Team Leader - Finance Benefit and Debt London This post presents an exciting opportunity to become first line manager within our Commissioned Rehabilitative Services (CRS) within the London region. These services are commissioned by HMPPS to deliver tailored support services intended to support individuals to re-integrate in the community and reduce reoffending by addressing a range of needs with people on probation. Your role is to provide line management and motivate a team of Frontline Practitioners teams to achieve our Justice Business Plan objectives: innovate, revitalise and reform the delivery of Justice Services. This role will involve working in close partnership with delivery partners, HMPPS, Voluntary Sector and other Criminal Justice organisations to promote and deliver our services and achieve the required outputs and outcomes. You will be responsible for ensuring all services work in accordance with contractual deadlines, service deliverable are contractually compliant and meet Catch22’s reporting mechanisms. Furthermore, you will take a pivotal role co-designing innovative and engaging service provisions to ensure best practice and leading-edge services are available to all People on Probation. You will be accountable for creating an environment in which staff are engaged and empowered to achieve greater impact and understand the strategic vision of Catch22. You will proactively promote the values, aims and objectives of Catch22 and show understanding and commitment to the needs of People on Probation and their local communities and how Catch22 Justice services can most effectively address these needs. As a Team Leader your main duties and accountabilities will include: To provide high quality line management to a team of frontline practitioners Maintain effective communication with all stakeholders. Through monitoring and management, contribute towards the delivery of high-quality, cost-effective services in line with commissioner and organisational requirements. Supporting Frontline Practitioners in engaging People on Probation in rehabilitation activities and address any risks that emerge. Ensuring that staff and volunteers are engaged with what Catch22 Rehabilitation is seeking to achieve, are motivated and understand their role and contribution. Effectively manage performance ensuring that commitments are met, and that performance is maximised, acting promptly to respond to and resolve performance and compliance issues as they arise. Implement policies, procedures and evidence-based innovation and performance improvement systems and processes. Work to continuously improve the efficiency and effectiveness of service delivery and organisational performance and ensure compliance with contractual requirements and standards. To ensure that support plans and reviews are in place within the required timescales and agreed reports to the Senior Operations Manager are prepared in a timely fashion, using established monitoring systems. In liaison with the Senior Operations Manager to participate in the development of team objectives. In liaison with the Senior Operations Manager to ensure the maintenance of the team’s database and compliance entry to the Authorities Case Management system for the purposes of casework recording, monitoring and evaluating service provision. Ensure that disciplinary, complaints and grievance procedures are appropriately managed, including the undertaking of investigations and the conducting of disciplinary interviews when required. Ensure Frontline Practitioners manage risk for all People on Probation in accordance with NPS and organisational procedures. Actively promote diversity ensuring that the diverse needs and aspirations of all People on Probation are considered in service planning and delivery and that appropriate responses are put in place to ensure access to relevant services that support rehabilitation. Maintain records in accordance with NPS, Prison & organisational procedures and use relevant information and technology appropriately with proper attention to data security. Engage in supervision and appraisal meetings with the Frontline Practitioners and take opportunities to undertake further personal learning and development activities. Ensure that regular 1-1 supervisions are undertaken Participate in the selection and induction of new staff to ensure that they are aware of their duties and the policies, practice and values of Catch22. Manage absenteeism and lateness in line with Catch22 managing sickness and absence policy. Ensure all staff maintain high standards of professional performance at all times using the Catch22 expected governance processes and use PIP’s (performance improvement plans) appropriately wherever necessary. Manage staff induction and probationary periods in line with Catch22’s Probation policy. Hold regular staff meeting and other relevant stakeholder meetings. Share relevant and necessary information with team. Manage and monitor the workload of the team and ensure that all current performance and service expectations are adhered to. Support the professional development of the staff. Qualifications What does good look like for this role? As a Team Leader you will be responsible for managing and supporting Frontline Practitioners to engage with People on Probation drawing upon each of the five competencies: risk of harm, engagement, diversity, communication and teamwork. The Team Leader will have a great opportunity to be a positive influence for change and to work with a wide range of partners to improve People on Probation’s prospects on release. ‘Good’ in this role will include: A confident and professional approach to supporting individuals from diverse backgrounds who may present with multiple difficulties. Able to be adaptable, working in what can be a challenging environment whilst maintaining a motivational approach. Ability to build and manage relationships, share knowledge and skills to deliver shared goals. Working collaboratively with a variety of partnership organisations to deliver a great service to People on Probation. Attention to detail particularly relating to recording of work and meeting of deadlines. Excellent communications skills with the ability to adapt messages to the audience receiving them and retain confidentiality at all times. Additional Information Those interested in applying for this opportunity should review the Job Description & Person Specification to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3659K in your message so that we can identify the opportunity. When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed. Contract: Permanent Hours & work pattern: Full time, 38 hours per week. Salary: £39,959.01 Career Family & Scale: Operations – Team Leader, London Location: Overseeing the North West and Central Cluster (Kings Cross and Tottenham) Unless otherwise stated, interviews will be arranged as suitable candidates are identified, so early application is strongly advised. Where a deadline is advertised, Catch22 reserves the right to withdraw the post from advertisement without notice. Closing Date: 1630 on 17th June 2026. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date. We aim to review applications as quickly as possible. However, due to the volume of interest we receive, we may not be able to contact all applicants individually. If you have not heard from us within two weeks of the closing date, please assume that your application has not been successful this time. Screening: Successful admission to post subject to enhanced DBS check, HMPPS vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do. To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position. Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities. Catch22’s Commitment to Opportunity & Progression At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line. Catch22’s Commitment to Ban the Box Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information. Missing Links? A number of our job aggregators do not allow for us to use hyperlinks in our advertisements. To view information contained within these links, please click apply, where you will be taken to the advert in our ATS. This will allow you to view and access the links contained within our adverts. Social Media Search Please note, we may conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. Vetting Requirements This role is subject to the satisfactory completion of relevant pre-employment checks, which may include HMPPS vetting, NPPV, or other role-specific security clearances. Any offer of employment will be conditional upon the successful outcome of these checks. Where clearance is not granted, or is subsequently withdrawn, Catch22 reserves the right to withdraw the offer of employment. Catch22 Justice requests no contact from agencies or media sales Benefits / Apply for Opportunities / recruitment process / Recruitment Policy / Set up Job Alerts Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. Contract type: Permanent Department: Justice Service type: Finance, Benefit and Debt Compensation: up to GBP 39959.01 - yearly

Responsibilities

Provide line management and motivation to a team of Frontline Practitioners to deliver rehabilitative services for people on probation. Ensure contractual compliance, manage performance, and co-design innovative service provisions to reduce reoffending.