Team Leader Claims Assessment at ACC New Zealand

Auckland, Auckland, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

119161.0

Posted On

15 Apr, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Coaching, Mentoring, Clinical assessment, Performance management, Decision making, Interpersonal skills, Resilience, Data analysis, Customer service, Service delivery, Conflict resolution, Team development, Clinical practice

Industry

Government Administration

Description

About the role | Mō te tūranga mahi   This role sits within Claims Assessment, a large functional team at ACC, with a presence in multiple locations.  As a Team Leader here, you will join a strong and cohesive leadership team who are committed to delivering a quality customer experience by fostering a positive, engaging and empowering work environment for our people.   In this role, you will be well supported to lead a high-performing team that delivers proactive, efficient support to our clients, ensuring timely, quality decisions that enable recovery and rehabilitation.  You will provide support to an established team of Specialist Cover Assessors (clinically trained) based in our Newmarket office, with the potential to broaden support to Cover Assessors and Treatment and Support Assessors over time.  If you are a leader who thrives on growing and developing your people and working as part of a collaborative and experienced leadership team, then this is the role for you.    About you | Mōu   As a Team Leader, you will be in your element coaching and mentoring your team and providing support to ensure their success. You will thrive working in a fast-paced environment and enjoy the opportunity to work collaboratively.     What we are looking for:   * Leadership experience in a customer focused or service delivery environment or demonstrated leadership within a team or project.    * Relevant clinical qualification with a strong clinical background, alongside experience leading clinical professionals, supporting performance, and building an engaged and purpose-driven team (current clinical practice not essential).  * Strong interpersonal skills with the ability to make decisions in complex and/or challenging situations.    * Demonstrated resilience and the ability to navigate difficult conversations effectively.  * Proven ability to motivate operational teams to achieve quality customer outcomes using data and insights.    * Experience coaching people to achieve results, adapting your approach to suit individual needs and styles.      Benefits working at | ACC Ngā Hua Mahi ki ACC  * Salary: $101,287 - $119,161 based on experience.  * Additional 9% superannuation.  * A supportive and inclusive work environment that values your clinical knowledge and expertise.  * Opportunities for professional development and growth within the organisation.  * The chance to make a real impact on the lives of clients and contribute to their wellbeing.  * A challenging opportunity with plenty of variety.  * ACC currently operates a hybrid working policy that enables kaimahi to explore flexible working arrangements which balance both individual needs and business requirements.  How to apply |  Me pēhea te tuku tono   Your cover letter will highlight your key experience and what makes you an idea candidate for this role, please submit along with your CV by Sunday 26th April 2026 at 11:59pm. The start date for this role will be negotiated with the preferred candidate. If you encounter accessibility issues when submitting your application, please email hrhelp@acc.co.nz [hrhelp@acc.co.nz] 

Responsibilities

Lead and mentor a team of specialist cover assessors to deliver efficient, high-quality support to clients. Foster a positive and empowering work environment while utilizing data and insights to achieve quality customer outcomes.