Team Leader: Client Care at Capitec Bank Ltd

Milnerton, Western Cape, South Africa -

Full Time

Start Date

Immediate

Expiry Date

06 Mar, 26

Salary

0.0

Posted On

06 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communications Skills, Leadership Skills, Computer Literacy, Attention to Detail, Planning, Organising Skills, Coordination Skills, Problem Solving Skills, Analytical Skills

Industry

Banking

Description

Apply by: We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below: 1. To see what life at Capitec is all about and complete a short assessment, please click here! 2. Once you have completed the above finalize your application by clicking apply below Purpose Statement To manage and lead a team to optimally deliver on set organisational, departmental, and operational objectives, ensuring that an exceptional client experience is achieved and that all set policies, regulatory requirements, and operational processes are implemented, followed, and adhered to. Experience Minimum: Minimum of 3 -5 years’ experience in a banking, retail, finance, client service environment. Ideal: Previous people leadership experience Contact Centre experience and/or function relevant experience (role specific) Qualifications (Minimum) Grade 12 National Certificate / Vocational in Grade 12 National Certificate Qualifications (Ideal or Preferred) A relevant tertiary qualification in Commerce or Management Knowledge Minimum: General office systems Ideal: Capitec Bank policies, including: Disciplinary code and procedures KPA procedures and policies Adherence policies On line and cell phone banking process and technical frameworks (role specific) Capitec banking system Client relationship principles and environment Liaising with 3rd party providers (role specific) Working knowledge of legislation relevant to banking environment (i.a.FICA, National Credit Act (NCA), Consumer Protection Act (CPA), Protection of Personal Information Act (POPI), Credit Granting Policy (CGP) (role spefic) Skills Communications Skills Leadership Skills Computer Literacy (MS Word, MS Excel, MS Outlook) Attention to Detail Planning, organising and coordination skills Problem solving skills Analytical Skills Conditions of Employment Clear criminal and credit record Willing to work regular shifts or weekends or rotational standbys Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

Responsibilities

To manage and lead a team to deliver on organizational, departmental, and operational objectives. Ensure an exceptional client experience and adherence to policies and regulatory requirements.