Team Leader, Client Services at Te Herenga Waka—Victoria University of Wellington

, Wellington, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

06 Aug, 26

Salary

0.0

Posted On

08 May, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Client Service Delivery, Staff Coaching, Performance Management, Stakeholder Relationship Management, Problem Solving, Workflow Optimization, Communication Skills, Project Implementation, Mentoring

Industry

Higher Education

Description

* Do you have experience working in libraries or the tertiary sector and an interest in delivering high-quality client service in a university environment? * Are you a motivated, customer-focused individual with a track record of working effectively within a team environment? * Can you lead problem-solving, planning and implementation tasks to achieve project or team goals? Kōrero mō te tūranga - About the role Te Herenga Waka - Victoria University of Wellington is currently recruiting a Team Leader to join Te Pātaka Kōrero - Library Client Services team on a permanent full-time contract. Key responsibilities: * To ensure the delivery and promotion of the full range of client services (including self-service) is achieved to a consistently high standard which meet clients’ needs. * Coach, develop and mentor the Client Services staff to ensure they are well trained and supported in their professional development and can assist clients with access to physical and electronic collections. * Lead, manage and monitor the performance of the team. * Library spaces are well-maintained and meet clients’ needs, and physical collections are easy to locate and use. * Support the work of Te Pātaka Kōrero - Library to deliver and develop services and resources, contributing to a skilled, progressive and efficient workforce. Ō pūmanawa - About you You will be a highly organised self-starter and natural relationship builder, with demonstrated leadership ability who can lead a team to deliver high-quality library services. You bring an inclusive, practical leadership style, thrive in a busy service environment, and are confident motivating others, balancing priorities, and adapting to change. Key requirements: * Demonstrated experience in leading a successful team or project initiatives. * Proven ability to develop highly effective relationships and partnerships with internal and external stakeholders. * Outstanding people and communication skills including the ability to adjust to different audiences. * Proven service delivery and support experience to a diverse range of clients. * Ability to assess, troubleshoot and adapt workflows and processes to deliver on required outcomes with established timeframes. Role Description: Click here to see further information, including salary details. [https://vuw.sharepoint.com/:b:/s/VacancyRoleDescriptions/IQA57Lql5IRcR5ksg2creoYHAbQb970tFAUuhZhQNxd4D5M?e=1RHEcy&download=1] If this link is not available, click 'apply' to view this on the University career's page. Close date for vacancy: 24 May 2026. Contact details for vacancy: If you have any questions regarding this role please get in touch with Glenn Reddiex (glenn.reddiex@vuw.ac.nz). How to apply: Please ensure you are applying for this role directly on our careers page and not via email. Candidates must submit supporting documents along with their resume, such as a cover letter. We can only consider applicants who are citizens or residents of New Zealand or Australia or on a current working visa. Applications will be reviewed as they are received, and we may progress with suitable applicants prior to the application closing date. Applications from recruitment agencies are not accepted. Mō Te Herenga Waka - About Our University Te Herenga Waka - Victoria University of Wellington [https://www.wgtn.ac.nz/about] is renowned for its high-quality research and exceptional teaching. We attract people from around the world. Our university campus spans Te Whanganui-a-Tara Wellington - the creative, scientific and political centre of Aotearoa New Zealand - and our students thrive on the connections we have made here. Explore the many benefits [https://www.wgtn.ac.nz/about/working-here/employment-information] of working at Te Herenga Waka - Victoria University of Wellington. Find out where you fit in our strategic direction [https://www.wgtn.ac.nz/about/governance/strategic-plan] and learn more about our research expertise [https://www.wgtn.ac.nz/research/strengths/faculty]. Ētahi kōrero hai āwhina i a koe - Why you should join our team Step into the vibrant world of Te Pātaka Kōrero - Library [https://www.wgtn.ac.nz/library/about-us/working-at-the-library], where innovation meets tradition. Our team is dedicated to providing excellent client-centred services and fostering a supportive learning environment. With access to world-class resources and special collections, you’ll be at the heart of a dynamic community that values knowledge and growth. Be part of a place where your passion for learning and service can truly shine.

Responsibilities

Lead the Library Client Services team to ensure high-quality delivery of physical and electronic collection services. Responsibilities include coaching and mentoring staff, monitoring team performance, and maintaining library spaces to meet client needs.