Type de poste:
Permanent
À la recherche d’une carrière épanouissante qui changera réellement votre vie et celle des autres? Vous êtes au bon endroit.
À titre de partenaire national en solutions de santé, nous plaçons les gens au cœur de tout ce que nous faisons – en commençant par notre équipe de plus de 8 000 employés et employées qui mettent à profit leurs expériences personnelles et professionnelles diversifiées dans le cadre de leur travail à Medavie. Par l’entremise de la collaboration et de l’innovation, notre équipe crée des solutions d’assurance, de soins primaires et de services médicaux d’urgence à l’avant-garde de l’industrie qui viennent en aide à des millions de Canadiens et Canadiennes chaque année.
Notre mission est d’améliorer le bien-être de la population canadienne afin que chaque personne puisse profiter pleinement de la vie, et cela se reflète dans notre culture d’entreprise primée. Nous célébrons l’individualité des membres de notre personnel et accordons de la valeur à la diversité de leurs points de vue et de leurs compétences. C’est pourquoi en plus de vous offrir une rémunération concurrentielle et une gamme complète d’avantages sociaux, nous vous donnons accès à des possibilités de croissance professionnelle et personnelle, à des modalités de travail flexibles, à des expériences enrichissantes, ainsi qu’à un leadership bienveillant. À Medavie, chaque personne peut donner le meilleur d’elle-même, se sentir à sa place et atteindre son plein potentiel. Joignez-vous à nous en postulant un poste dès aujourd’hui.
Position Summary
Reporting to the Manager, Client Solutions, the Business Analyst Team Leader with a focus on Program Management, you will play a pivotal role in driving the successful delivery of strategic initiatives within Client Solutions and other Operations departments at Medavie Blue Cross. You will lead a team of Business Analysts and act as a key liaison between cross-functional teams, ensuring that client-centric solutions are delivered with precision, efficiency, and measurable impact.
This role combines leadership, analytical expertise, and program oversight to support the continuous improvement of operational processes and the delivery of high-quality client solutions.
Key Responsibilities:
Leadership & Team Oversight
You embody our core values—Caring, Accountable, Responsive, Innovative, and Community-Minded—in everything you do:
- Lead with Care: Lead, coach, and develop a team of Business Analysts to ensure high performance and professional growth. Allocate resources effectively across projects and initiatives. Foster a collaborative and client-focused team culture. You will provide coaching, performance management, and professional development opportunities.
- Be Accountable: Foster a high-performance culture focused on accountability, collaboration, and continuous improvement. You drive performance by ensuring productivity, accuracy, and project delivery through clear guidance and operational oversight.
- Stay Responsive: You collaborate across departments and engage with clients, advisors, and vendors to deliver timely, effective solutions.
- Drive Innovation: You champion new ideas and processes that enhance the client experience and elevate operational excellence.
- Build Community: You foster strong, trust-based relationships with internal and external stakeholders, contributing to a culture of respect, collaboration, and shared success.
Program Management
- Oversee the planning, execution, and delivery of complex, cross-functional programs aligned with business priorities.
- Act as the Program Manager for cross-functional initiatives, ensuring alignment with organizational goals.
- Develop and manage program plans, timelines, and resource allocation.
- Monitor program progress, identify risks, and implement mitigation strategies.
- Coordinate with stakeholders across departments to ensure successful delivery.
- Ensure programs are delivered on time, within scope, and aligned with quality standards.
- Identify and mitigate risks, manage dependencies, and communicate progress to stakeholders.
Strategic Collaboration
- Work closely with the leadership team to align program objectives with business priorities.
- Serve as a key liaison between Business Analysts, project teams, and stakeholders.
Business Analysis & Client Solutions
- Translate business needs into clear requirements and actionable insights.
- Collaborate with internal stakeholders (e.g., Claims, Member Experience, IT, Sales) to design and implement operational solutions.
- Support the configuration and optimization of business rules, benefits, and system parameters that impact claims processing and client experience.
Stakeholder Engagement
- Act as a strategic partner to internal and external stakeholders, ensuring alignment on goals, timelines, and deliverables.
- Facilitate workshops, presentations, and working sessions to gather input and drive consensus.
Continuous Improvement and Governance
- Drive continuous improvement in BA methodologies, tools, and processes.
- Ensure adherence to governance standards and best practices in project execution.
- Identify opportunities to streamline processes and enhance service delivery.
- Leverage data and feedback to inform decision-making and measure program success.
Required Qualifications
- Bachelor’s degree in business administration, Health Administration, or related field or equivalent
- 5+ years of experience in business analysis, operations, or program/project management2+ years in a leadership or team lead roleExperience in group insurance or healthcare industry preferred
Other Qualifications:
- Strong understanding of operational workflows, client onboarding, and claims processesProficiency in project management tools and methodologies (e.g., Agile, etc..)Excellent communication, facilitation, and stakeholder management skills
- Proficiency in operational tools/workflows, project management tools and methodologies (e.g., Agile, etc.)
- Bilingualism (French / English) is an asset
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