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Team Leader- Collections - Hyderabad at IGSSL
Hyderabad, Telangana, India -
Full Time

Start Date

Immediate

Expiry Date

02 Oct, 26

Salary

5000.0

Posted On

04 Jul, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Collections Strategy, Team Leadership, Performance Monitoring, Quality Assurance, Regulatory Compliance, Field Collections, Outbound Calling, Audit, RBI Guidelines, Stakeholder Collaboration

Industry

Banking

Description
Collections Strategy: • Develop and execute a comprehensive strategy aligned with the company's business goals and regulatory requirements. • Continuously assess and refine approaches including field collections and outbound collections calling to optimize results. Team Leadership: • Lead and monitor Area Collection Managers including collection coordinators & feet on street (FOS) collection teams. • Provide guidance, training, and performance feedback to enhance collection skills and knowledge. Performance Monitoring: • Set and manage collection targets for the team, ensuring that targets are met or exceeded. • Implement performance measurement and incentive programs to drive results. Quality Assurance: • Implement quality control measures to maintain accurate and ethical collection practices. • Conduct regular audits of collection activities, documentation, & customer interaction Collaboration with Field Collection: • Collaborate with Field collection team to ensure seamless coordination between field and non-field collection teams. • Provide support and resources to optimize field collection activities. Compliance and Regulations: • Ensure that the collection teams adhere to all relevant laws, regulations, and internal policies. • Stay updated on changes in collection laws and industry best practices. • Ensuring that code of conduct & RBI guidelines on collections to be practised
Responsibilities
Develop and execute comprehensive collection strategies while leading Area Collection Managers and field teams. Monitor performance targets and ensure all activities adhere to ethical practices and regulatory guidelines.