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Team Leader (Content Moderation - Laos Language) at Gear Inc

Bangkok, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

26 Sep, 26

Salary

0.0

Posted On

28 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Content Moderation, KPI Setting, Coaching, Performance Reporting, Lao Language, English Communication, BPO Operations, Productivity Optimization, Stakeholder Management

Industry

Outsourcing and Offshoring Consulting

Description

Job Description Responsible for overall performance and efficiency of team (15 - 20 persons). Motivate and strategize how to optimize productivity and efficiency of team to consistently achieve target. Ensure that agency is performing its duties and responsibilities well. Control and set the KPIs of team member for both quality and quantity. Provide coaching and act as intermediary within the organization. Participate in job interviews to select new members. Be a consultant within the agent level team, attend meetings with customers. Provide reports and present team performances weekly. Requirement Bachelors Degree or Higher in any relevant field. 1 years experience in BPO service (customer care - moderation - service analysis). Proficient in Lao (Native), and good at communication (English - B2 Level). Has experience with team management is an added advantage. Stays updated and is interested on social-media trends. Familiar with fashion / makeup trends (well known brands - trending products) are an advantage. Working Conditions Shift work: 8hr/day, 5 days a week. Able to work night and overnight shifts. Able to work during Thailand Public Holidays as requested.

Responsibilities

Lead and optimize the performance of a content moderation team of 15-20 people to consistently achieve targets. Manage KPIs, provide coaching, and present weekly performance reports to customers.