Team Leader-CREDIT CARD-Support (D0) at Kotak Mahindra Bank

Delhi, delhi, India -

Full Time

Start Date

Immediate

Expiry Date

28 Sep, 26

Salary

0.0

Posted On

30 Jun, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Management, Hiring, Motivating, Training, Communication Skills, Customer Interaction, Query Management, Compliance, Leadership, Proactive Approach

Industry

Banking

Description

and Responsibility – * Responsible for selling credit card to ‘new to bank’ customers via team of sales executives-on field sales (Open market, Big corporates, Malls, Cinema halls, Petrol pump, Airport, Metro stations & Railway Stations) * Responsible for delivery of Daily/monthly credit card sales target of his/her team and also maintain the productivity of the team. * The main & the most important job is to find right candidates (Sales executives) for the team and getting the on boarded as per the norms by bank. * Provide training to the new joiners before the hit the field and also to keep the existing team updated with banks latest sourcing policies. * Daily product & sales pitch refresher training to old & new candidates and motivating the team to deliver the desired productivity. * Drive credit card sales via various channels like open market & banca sales. * Take complete ownership of the team from lead generation to sourcing applications to final delivery of cards including follow up with cross functional teams & RTO cases. * Tracking of application till final card out is a team leader’s responsibility. * Ensure the sourcing done by the team should be 100% compliant ans as per the bank & RBI standards. * Ensuring that all the applications are properly processed and timely delivery of the credit cards to the customers. * Closing the customer complaints within stipulated TAT * Keeping up-to-date knowledge on products, policy and competition and download the same to team. * Following and adhering to the strict KYC norms set for the team. * Being disciplined & adhering to all company policies, procedures and business ethics codes. * Engage & educate customers on credit card product usage. Job Specification & Skills Required- * Graduate (Any Stream) from accredited universities. * Age up to 36 years max. * Exp 0 – 2 years (Relevant Industry) * Team management, Hiring , Motivating & Training. * Good communication skills & presentable on field. * Customer interaction & Query Management. * Adherence to all the compliance standards. * Should possess leadership skills with proactive approach.

Responsibilities

Lead a team of sales executives to acquire new credit card customers through various on-field channels. Manage the end-to-end process from hiring and training staff to ensuring application compliance and final card delivery.