Team Leader - Customer Service at New South Wales Government

Newcastle, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

07 Sep, 26

Salary

0.0

Posted On

09 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service Management, Legislative Compliance, Policy Application, Performance Management, Quality Assurance, Continuous Improvement, Staff Motivation, Accountability Management, Audit Processes, Validation, Stakeholder Coordination

Industry

Law Enforcement

Description

Clerk Grade 5/6 Temporary Full-Time up to 1 June 2027 Kingscliff About us The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a week to the socially, geographically and culturally diverse community of NSW. About the role We have an opportunity for a Team Leader - Customer Service to be part of our Firearms Registry Police Prosecutions & Licensing Enforcement Command. The Team Leader coordinates and manages the activities of a team to ensure the delivery of high-quality customer service with an emphasis on correct and consistent decision making in applying legislation and policy. The role works with other teams to ensure the delivery of quality, responsive customer services and the promotion of continuous improvement By joining our team, you will be able to achieve the following: Make a meaningful impact on community safety Lead, influence and grow within NSW Police Force Work in a unique and desirable coastal location View the relevant role description for more information on this role (e.g. essential requirements, key accountabilities, key challenges and capabilities required for the role) What we can offer you At NSWPF our people have access to a range of benefits that help balance life at work and at home. Some of the benefits available when you join the NSWPF include: competitive salary; flexible work options; annual leave loading; corporate wellbeing programs including seminars and the Fitness Passport; free annual influenza vaccination; salary packaging options via superannuation contributions or a novated vehicle lease; convenient location for public transport and to shops etc; and How to Apply Applications can only be submitted electronically via the I Work for NSW website. To be considered for this role, attach a cover letter (2 pages maximum) and an up-to-date resume that clearly details your skills & experience as relevant to this role. Please do not attach copies of qualifications, certificates or documentation (other than what has been requested) - you can bring these if called for interview. Please address each of the following Target Questions (500 word per question) in the text boxes provided in the online application or attach as a separate document. Target Question 1: Describe a time when you led a team to achieve performance outcomes in a high-volume or complex work environment. How did you motivate staff, manage performance, and ensure accountability? Target Question 2: Explain how you have implemented or improved quality assurance processes (e.g., validation, audits, or reviews). What was the outcome and how did it improve service delivery or compliance? Your application must stand on its own merits, and the completeness and relevance of your application will determine if you proceed through to the selection process. If you require any further information about this opportunity, please contact the hiring manager Ricardo Donath via 0408 434 733. To be eligible to apply for this role, you must meet one of the following statuses: an Australian Citizen; a permanent resident of Australia; or a New Zealand citizen. Prior to commencement, the successful candidate will be required to undergo a rigorous National Police (criminal history) Check and obtain and maintain a Security Clearance as determined by the NSW Police Force. Our commitment to Diversity At the NSW Police Force, we are proud to be an employer of a diverse range of people. We are committed to reflecting the diverse community we serve and creating an inclusive and respectful workplace for all employees where differences are embraced, contributions are valued, and everyone has a sense of connection and belonging. We welcome applications from individuals with diverse skills, experiences, and backgrounds including Aboriginal and Torres Strait Islander peoples, LGBTQIA+ individuals, people with disability, neurodiverse individuals, those from culturally and linguistically diverse communities, and people of all ages. We understand that the recruitment journey may present unique challenges. If you: Identify as Aboriginal or Torres Strait Islander and would like support with your application, please contact the NSWPF Aboriginal Employment & Engagement team at PCC-AEET@police.nsw.gov.au Identify as a person with disability and require further information on the role or adjustments to participate in the recruitment process, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au Are transgender or gender diverse and want to learn more about our support options, please contact the Inclusion & Diversity team at PCC-INCLUSION@police.nsw.gov.au This recruitment may be used to create a Talent Pool for similar future roles (ongoing or temporary) that may arise over the next 18 months. For more information on applying for roles with the NSW Police Force click here Thank you for your interest in this role. We look forward to receiving your application.

Responsibilities

Coordinate and manage a customer service team within the Firearms Registry to ensure high-quality service delivery. Focus on consistent decision-making based on legislation and policy while promoting continuous improvement.