Team Leader Customer Support | Manurewa and Papakura at Auckland Council

Rakino Island, Auckland Region, New Zealand -

Full Time

Start Date

Immediate

Expiry Date

31 May, 26

Salary

80000.0

Posted On

02 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Customer Service Management, Performance Management, Personal Development, Training, Leave Management, Customer Service, People Management, Initiative, Relationship Building, First Aid

Industry

Government Administration

Description

Lead and mentor a dynamic customer support team Maintain up-to-date knowledge of industry trends and best practices Fantastic benefits, including free use of the facility He angitūtanga: The opportunity Team Leader Customer Support | Manurewa Leisure Centre and Te Matariki Clendon Community Centre You will be joining our team at Manurewa Leisure Centre and Te Matariki Clendon Community Centre. Our main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression, and our Customer Service Team are the people that make it happen when Aucklanders visit our Centre. In this role, you will provide day-to-day people management for all those function staff for whom the centre is their primary location, including performance management, personal development, and training, leave management etc. You will ensure the services and programmes operate at a high standard and excel at meeting customer and community needs. This role had been created to champion fantastic customer service amongst our front-of-house team. We want our visitors to feel welcome from the moment they walk through our doors - that first encounter is crucial to ensuring that they will come back again. This is an on-site position.The center operates a 7-day service, so reliability and commitment to work early, late, and weekend shifts are crucial for this role. This position requires a 7-day commitment across a variable roster. He kōrero mōu: About you You will have customer service management and at least 4 years of customer service experience. You will thrive on using your initiative to find improved ways of doing things and the opportunity to implement these. You will have a passion for bringing out the best in your team and enjoy building relationships across a diverse range of internal & external customers. Ideally, you’ll hold a First Aid Certificate too. Ngā āhuatanga kei a mātou: What we offer We offer ongoing support and commitment to your personal and professional development. You will have access to a range of fantastic Auckland Council benefits, including an annual zoo pass and a range of partnership discounts. And as you will be a Leisure Centre employee, you will enjoy free use of the facilities. We are committed to promoting a workplace that respects the contributions of everyone, regardless of their sexual orientation, gender identity, age, race, ethnicity, religion, disability, or background. Our goal is to pursue an inclusive environment where every individual is appreciated and empowered to express their selves at work. We welcome all applications, help us get 'More Aucklanders more active, more often'!" Tono Mai: Apply Now! Pay range: 75,000 - 80,000 You can find the position description here Applications close on Wednesday 11nd March 2025 at 23:59 Auckland Council is committed to the protection and wellbeing of children. This role is classified as a Children's Worker role under the Vulnerable Children Act 2014 and is deemed a safety sensitive position. As such applicants will be required to undergo police vetting and a drug test prior to commencing employment. Auckland Council is an equal opportunity employer (EOE) and we are committed to providing a working environment that embraces and values diversity and inclusion. If you have any support or access requirements, we encourage you to advise us at the time of application to assist you through the recruitment process. Employees in receipt of salary protection and/or on the predecessor Council terms and conditions of employment, please note that the salary protection and/or predecessor Council terms and conditions, including relocation, apply to your current position. Should you change to a new position (other than any secondment) you will be issued with a new employment letter of offer with current Auckland Council terms and conditions.

Responsibilities

This role involves leading and mentoring a dynamic customer support team, providing day-to-day people management including performance management, personal development, training, and leave management for function staff. The leader will ensure services and programs operate at a high standard, excelling at meeting customer and community needs while championing fantastic customer service.