Role: Outbound Service Team Leader
Contract: Permanent
Hours: Monday - Friday 0800-1700
Location: Rochdale
Why work for DACHSER?
We’re a family-owned global logistics provider delivering over 83 million shipments a year, including everything from fashion, DIY, chemicals to medical equipment. Internationally, we are among the top 15 logistics providers in terms of sales revenue. We combine and integrate the world’s most intelligent logistics network capabilities that keep the global economy running – today and tomorrow.
DACHSER is a diverse, innovative and energetic workplace where everyone’s ideas are always welcomed and considered. We strive to keep the family sentiment running through the business which creates an exciting, ambitious and supportive work ethic. Whether you are looking at opportunities in operations, as part of our Regional Office or support teams, we offer a competitive salary and a range of benefits.
Pension Contribution
Employee Assistance Programme
Discount Platform
Life Assurance Benefit
Cycle To Work Scheme
Purpose Of the Role:
To oversee the European and UK road customer service operations in response to customer requests and network standards in a cost effective and efficient manner maximising profit whilst not compromising quality and service

Key Responsibilities:

• Support the Service Manager and ensure all reporting and compliance procedures are followed
• Supervise, coach, and mentor the Outbound service team to meet daily operational goals
• Oversee absence management and team performance
• Manage export and UK shipments using Dachser systems (Domino IT, Active Report, customs tools)
• Deliver cost-effective, customs-compliant transport solutions across UK and European road services
• Uphold high customer service standards and meet all service deadlines
• Maximise profit opportunities without compromising quality
• Track and analyse KPIs, ensuring performance targets are achieved
• Drive team efficiency while collaborating across departments and Dachser branches
• Manage a portfolio of customers, ensuring service excellence and professional communication
• Resolve customer issues promptly, keeping them informed and satisfied * Produce regular reports on performance (e.g. transit times, damages, bespoke metrics)
• Foster a culture of trust, quality, and continuous improvement
• Attend occasional customer visits and service reviews
• Promote and enforce Health & Safety standards, including BRC & ISO9001 compliance

The Ideal candidate will have:

• Strong communication and customer service skills
• Able to adapt language and style to suit different audiences
• Problem-solver with attention to detail and accuracy
• Confident in influencing others and working across all levels
• Knowledge of the logistics/forwarding sector
• Highly adaptable and self-motivated
• Handles customer issues professionally and takes ownership
• Builds relationships without becoming personally involved
• Strong IT and data skills, especially Excel and Dachser systems
• Proactive in balancing day-to-day tasks with service improvements
• Knowledge of European geography; additional languages a plus
• Experience in matrix environments and UK Road Operations (desirable)

We do not accept CV details from Recruitment Agencies unless DACHSER has engaged directly regarding the role requirements beforehand.
Job Types: Full-time, Permanent

Benefits:

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• On-site parking
• Referral programme

Schedule:

• Day shift
• Monday to Friday

Work Location: In perso

• Support the Service Manager and ensure all reporting and compliance procedures are followed
• Supervise, coach, and mentor the Outbound service team to meet daily operational goals
• Oversee absence management and team performance
• Manage export and UK shipments using Dachser systems (Domino IT, Active Report, customs tools)
• Deliver cost-effective, customs-compliant transport solutions across UK and European road services
• Uphold high customer service standards and meet all service deadlines
• Maximise profit opportunities without compromising quality
• Track and analyse KPIs, ensuring performance targets are achieved
• Drive team efficiency while collaborating across departments and Dachser branches
• Manage a portfolio of customers, ensuring service excellence and professional communication
• Resolve customer issues promptly, keeping them informed and satisfied * Produce regular reports on performance (e.g. transit times, damages, bespoke metrics)
• Foster a culture of trust, quality, and continuous improvement
• Attend occasional customer visits and service reviews
• Promote and enforce Health & Safety standards, including BRC & ISO9001 complianc