EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML.

THE OPPORTUNITY

As part of our diverse team based in our Melbourne office, you’ll help make a positive impact on someone’s life every day. You’ll feel great satisfaction knowing your talent and hard work has a purpose.
We are seeking a dynamic and experienced Team Leader to lead our Dispute Resolution Team within the Victorian Workers Compensation division. This role is pivotal in ensuring fair, timely, and effective resolution of disputes between injured workers, employers, and insurers.
As Team Leader, you will provide strategic and operational leadership to a team of dispute resolution officers and administration assistants, ensuring high-quality service delivery aligned with legislative and procedural frameworks. You will oversee complex dispute management, promote early dispute resolution practices, and foster a culture of collaboration, inclusion, and continuous improvement.
This is a full time, permanent role based in our Melbourne office, with flexibility to work from home up to 2 days per week.

• Work collaboratively with the Group Manager to develop and implement a pro-active, specialised approach to Dispute Resolution and conciliatory matters.
• Lead and manage a team of dispute resolution professionals and administration assistants, providing supervision, coaching, and performance development.
• Oversee intake, assessment, and resolution of disputes, ensuring compliance with relevant legislation and policy.
• Promote and facilitate early resolution practices including conciliation.
• Liaise with internal and external stakeholders including legal representatives, and regulatory bodies.
• Monitor team performance and contribute to strategic planning and service improvement initiatives.
• Ensure accurate and timely reporting, documentation, and case management.