Team Leader at EML

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

11 May, 26

Salary

0.0

Posted On

10 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Case Management, CTP Personal Injury Claims, Return-to-Work Strategies, Customer Experience Delivery, Performance Target Achievement, Training and Development, Stakeholder Expectation Management, Resource Allocation, People Leadership, Coaching, Guidance, Direction, Communication, Resourcing Management, Customer-Centric Operating Model

Industry

Insurance

Description

EML is a leading Workers Compensation and Personal Injury Claims Management business. Our goal is to help people get their lives back through ongoing support during their return-to-work journey. We continue to experience ongoing growth and now have over 4,000 dedicated employees. We foster a learning culture that allows for us to continually invest in our employees ensuring a long-term career here at EML. THE OPPORTUNITY As part of our diverse team based in Sydney, you will help make a positive impact on someone’s life every day. You will feel great satisfaction knowing your talent and hard work has a purpose. Looking for a fresh start while leading a passionate team of Case Managers? This role could be the perfect fit for you! The Team Leader role underpins the sustainability and growth of EML through the management of CTP Personal Injury Claims. The Team Leader’s remit includes leading and supporting a team of employee’s in developing the most effective return to work, return to life and recovery strategies and to deliver the right customer experience for CTP Claimant’s as per the legislative requirements and Performance Measures. The position also involves leading and supervising the day-to-day work activity, training and development of a high performing and customer-responsive team. This is a full-time, permanent position based in our Sydney office, with work-from-home flexibility (up to 2 days per week) considered from month three, subject to performance and approval. YOUR RESPONSIBILITIES Utilise appropriate feedback to identify, oversee and foster an efficient, collaborative and effective customer-centric operating model. Ensure team members achieve performance and KPI targets as set out under the BU performance framework. Identify and evaluate individual and organisational development needs. Deliver individual and group learning and development programs. Clarifying and managing key stakeholder expectation and allocating appropriate resources to ensure the delivery of effective outcomes. Driving the EML values and culture through people leadership and engagement. People leadership responsibilities including providing coaching, guidance, direction, communication, development and managing resourcing within the team. ABOUT YOU Demonstrated experience in a similar leadership role, Leading NSW CTP Case Managers and working within in in a fast-paced business environment. Qualification aligned to Business, Commerce, Personal Injury Management or Allied Health (Occupational Therapy, Physiotherapy, Rehabilitation, Nursing, Psychology or Exercise Sciences) advantageous. Minimum intermediate proficiency in Microsoft office suite. Ability to satisfy a National Police Check. WHAT WE OFFER We stand together as equals. EML is an equal opportunity employer so by coming to work for us, you will be part of a culture that celebrates diversity and inclusion. We are committed to maintaining a workplace where everyone feels valued and where we show respect, integrity and honesty. EML provides career opportunities and great employee benefits, including: A diverse and collaborative team culture like no other Flexibility to work from home to support work/life balance A corporate wellbeing program with discounted health insurance and gym membership Generous discounts from over 350 retailers through our RewardsHub program Comprehensive learning and development opportunities to help you reach your full potential Access to support and counselling services with work or personal matters, through our Employee Assistance Program Companywide events to stay connected and celebrate success Entitlement to annual company incentive scheme + salary reviews Up to 16 weeks paid parental leave, plus super We value our people and are committed to supporting our employees by investing in their professional development and providing generous employee benefits. If this position is of interest to you, please apply now. About Us There’s huge satisfaction from knowing that your talent and hard work has a purpose. You will be making a difference that counts. Our people care about making a difference. We are looking for people who share our commitment to positive change. Once we have found you, we pull out all the stops to keep you. The focus and support we provide for career development are one of the reasons we have such a vibrant, engaged, and talented team. You will not be forgotten here. Your career at EML will be full of opportunities to gain new skills, work, grow and succeed with us.

Responsibilities

The Team Leader will manage CTP Personal Injury Claims, leading and supporting a team of Case Managers to develop effective recovery strategies and ensure excellent customer experience according to legislative requirements. This includes supervising daily work activities, training, and development to maintain a high-performing and customer-responsive team.