QUALIFICATIONS:

• Experience: Minimum of 5 years in IT Management, with a strong focus on end-user computing.
• Technical Proficiency: In-depth knowledge of desktop management, office automation, and general operating systems. Proficient in troubleshooting software and hardware issues.
• Communication Skills: Exceptional verbal and written communication skills, with an ability to convey technical concepts to non-technical stakeholders.
• Project Management: Proven experience managing projects, with the ability to adapt to changing priorities and deliver results.
• Flexibility and Customer Orientation: A professional attitude that prioritizes customer satisfaction and supports a flexible work environment.
• Education: Familiarity with ITIL, MCDST, MCSA, and CCNA certifications is advantageous. Proficient in Microsoft Office.

KEY RESPONSIBILITIES:

• Lead and Manage: Oversee a dedicated team of engineers, serving as the primary point of contact for technical issues and questions. Foster a collaborative environment that encourages problem-solving and innovation.
• Business Liaison: Engage directly with business leaders to understand their needs and expectations, ensuring that IT services align with business objectives and strategies.
• Service Excellence: Analyse and evaluate reported issues, implementing corrective actions to maintain high service standards. Regularly report to leadership on team performance and adherence to policies.
• Project Management: Utilize your project management skills to coordinate multiple initiatives, from new office setups to strategic technology deployments. Ensure seamless delivery of projects while managing timelines and budgets.
• User Engagement: Actively liaise with the user community to gather feedback and ideas for solutions, enhancing the overall user experience.