Team Leader - Enforcement Operations Centre, NSW Sheriff's Office at NSW Department of Communities and Justice
PN2, , Australia -
Full Time


Start Date

Immediate

Expiry Date

14 Sep, 25

Salary

99938.0

Posted On

01 Sep, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Training Programs, Government, Leadership, Collaboration

Industry

Human Resources/HR

Description

ESSENTIAL REQUIREMENTS IF A SWORN SHERIFF’S OFFICER

  • Successful completion of the Sheriff’s Officer Recruit Training Program.
  • Certificate III in Government to be completed within 12 months of commencement.
  • Willingness to obtain and complete a Certificate IV of Leadership and Management or equivalent qualification upon commencement.
  • Successful completion of tactical re-certification, and other prescribed training programs mandated in line with Clause 9 of the Crown Employees (Sheriff’s Officer) Award 2024 as required.
  • Current NSW Driver’s Licence, with a Provisional P2 Licence as a minimum upon entry to service.
  • Current First Aid Certificate.
  • Meet the required health, physical and psychological requirements in accordance with agency standards.
    The role is a sworn Sheriff’s Officer for the purposes of the Sheriff Act 2005. The role is also classified as a senior non-commissioned officer under s14 of the Sheriff Act 2005.
    If you are viewing this ad in Seek and wish to apply via their portal, you will be required to either set up a profile or login via your existing Seek account.
    To apply directly via the DCJ Careers site click here. Search for the job and click the ‘Apply now’ button.
    We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.
Responsibilities

THIS ROLE IS OPEN TO APPOINTMENT BY EITHER A CIVILIAN PROFESSIONAL OR A UNIFORMED OFFICER, SUBJECT TO ELIGIBILITY. PLEASE REFER TO THE RELEVANT ROLE DESCRIPTION CORRESPONDING TO YOUR EMPLOYMENT STATUS WHEN SUBMITTING YOUR APPLICATION.

  • Parramatta
  • Ongoing - Full-Time (35 HPW)
  • Clerk Grade 5/6, base salary ($99,938 - $110,271) plus employer’s contribution to superannuation and annual leave loading

YOUR ROLE

The role leads the Enforcement Operations Centre (EOC), a key component of Civil Enforcement Command (CEC ), by supervising statewide administrative functions, including service and execution tasks, sale of land coordination, and contact centre operations while resolving escalated client issues, managing high-level accounts administration and financial transactions, and fostering an ethical, high-performance environment to achieve quality service delivery and organisational goals.
As a sworn Senior Sergeant, you will support field enforcement operations.

WHAT YOU’LL DO

  • Lead, develop and coach CEC and EOC teams to deliver high quality client services, aligned with business plans and Public Sector Management guidelines and departmental instructions. .
  • Allocate resources effectively, monitor KPIs, and ensure work is completed to a high standard within required timeframes.
  • Lead change management initiatives, implement new policies and procedures, and develop strategies to enhance efficiency and service delivery.
  • Work with senior leaders and other business units to promote a client-first culture and provide operational advice and reporting.
  • Develop and deliver training to ensure staff meet legislative and procedural standards, including compliance with the Sheriff’s Award.
  • Maintain accurate records, oversee financial and administrative processes, and promote a safe, ethical, and inclusive workplace culture.

THANK YOU FOR YOUR INTEREST IN THIS ROLE. WE LOOK FORWARD TO RECEIVING YOUR APPLICATION.

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