ABOUT US

ERS is the UK’s largest specialist motor insurer – and that’s just one of the things that makes us special.
We don’t just deal with the ‘every day,’ we’re talking Classic Cars, Super Cars, Kit Cars and Campers. Motor fleets in their 1000s and some pretty fancy agricultural machinery. If it’s more than your average vehicle, we more than likely insurer it.

ADDITIONAL INFORMATION

• A full job description will be found here

THE ROLE

As one of our frontline Operational Team Leaders you’ll be responsible for effectively leading, motivating and managing a specialist Team of Assistant Underwriters, whilst maintaining optimum efficiency and control of costs in line with the company business plan. Team Leaders are responsible for the achievement of individual and team targets and objectives whilst constantly striving to improve service and quality standards.
The location for this role is our Swansea office, and the role is classified as hybrid. Typically, this entails three days in the office and two days working from home.

REPORTING TO OUR OPERATIONS MANAGER, YOUR MAIN RESPONSIBILITIES WILL BE:

• Plan, organise and lead the team to achieve the highest levels of efficiency and service, within budget and whilst maintaining excellent quality standards.
• Set and manage resource requirements for the team including recruitment in conjunction with HR.
• Oversee the tasks and activities within the team providing support, coaching and development as required.
• Promote a culture of effective communication and positive employee engagement.
• Develop and coach the team ensuring levels of competence are in line with role requirements, identifying and implementing training where required.