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Team Leader - F&B Service at Accor
Mumbai, maharashtra, India -
Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

0.0

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Team Leadership, Communication, Operational Management, Staff Scheduling, Incident Reporting, Service Standards, Food & Beverage Knowledge

Industry

Hospitality

Description
Company Description Novotel Mumbai Juhu Beach is Accor's breathtaking beachfront property located in the financial capital of India. Offering an inventory of 204 guest rooms and suites along with 6 dining options serving Chinese, Indian, Italian and Continental cuisines. Located 3.2 mi from Chhatrapati Shivaji Airport and overlooking the Arabian Sea Novotel Mumbai Juhu Beach is a beach front property. Job Description To ensure that all departmental operations manuals are prepared and updated annually. To maintain the daily log book. To submit to Food and Beverage office the following: monthly outlet report, monthly objective review, trainer’s report and promotions analysis. To plan the outlet weekly roster and work schedules to ensure that the outlet is adequately staffed to handle the level of business. To maintain outlet communication board. To submit all guest / staff incident reports. To report “Lost & Found” items, and handle them in accordance to the Policy & Procedures. To attend weekly Food & Beverage meeting and daily operations meeting. To control requisitioning, storage and careful use of all operating equipment and supplies. Customer Service Ensure that all employees establish a rapport with guests. Handle all guest requests and enquiries on food, beverage and service. To be demanding and critical when it comes to service standards. To ensure that the outlet team projects a warm, professional and welcome image

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Responsibilities
The Team Leader - F&B Service is responsible for ensuring that all departmental operations manuals are prepared and updated annually, and for maintaining daily logs and reports. They will also oversee staffing, manage guest interactions, and uphold service standards.