Team Leader - Foreign National Service (FNS) at Catch22

London, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

35000.0

Posted On

05 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Service Performance Management, Multi-Agency Representation, Staff Leadership, Supervision, Training, Performance Management, Intervention Development, Stakeholder Relationship Management, Caseload Management, Support Planning, Group Activities Delivery, Collaboration, Co-creation, Professional Training, Referral Making, Adaptability

Industry

Non-profit Organization Management

Description

Company Description Are you passionate about creating positive change in society? At Catch22, we're dedicated to building a world where everyone has a good place to live, supportive people around them, and a fulfilling purpose. If you share our vision and want to make a difference, we invite you to join our team as Service Coordinator (Foreign National Offenders). Catch22 is driven by a mission to improve lives on the front line and change the systems that can trap and dis empower individuals. We operate at the intersection of charity and business, uniquely positioned to deliver impactful solutions to complex societal challenges. In our Justice division, we work tirelessly with young people and adults in custody and the community, offering a range of services from offender management to victim support. We believe in empowering individuals to desist from crime and realise their true potential. Job Description As a Team Leader for the Foreign National Service at HMP Wandsworth, you'll play a pivotal role in delivering vital support services. You'll work closely with FNOs and the Support Worker to provide interventions to help them engage with the regime, gain practical skills, and access purposeful activities. Your duties will include: Managing service performance to meet contractual commitments and maximise effectiveness. Representing the service at multi-agency meetings, providing updates and future plans. Leading and supporting staff to meet objectives through supervision, training, and performance management. Developing and delivering innovative interventions to motivate and encourage FNOs' engagement. Maintaining stakeholder relationships within the prison cluster and sharing relevant information. Managing a caseload of FNOs, conducting assessments, implementing support plans, and monitoring outcomes. Delivering group activities and workshops to enhance communication skills and confidence. Collaborating with partners to ensure a cohesive pathway of support for FNOs. Involving FNOs in co-creating the service to address their priorities and needs. Providing training to professionals to raise awareness and develop skills in supporting FNOs. Making appropriate referrals and signposting FNOs to support services and activities. Ensuring genuine engagement with offenders and supporting their progress towards independence. Organisational Relationships: You'll report to the Senior Operations Manager and collaborate closely with key stakeholders, including directors, service managers, probation staff, and prison personnel. Join Us in Making a Difference: If you're ready to be a positive influence for change and work with a dynamic team to support FNOs, apply now to become our Service Coordinator. Together, we can create a society where everyone has the opportunity to thrive. Catch22 is an equal opportunity employer and welcomes applications from all backgrounds. Qualifications The ideal candidate will be: A confident professional who thrives under pressure and adapts to change. Skilled in building and managing relationships to achieve shared goals. Detail-oriented with excellent communication skills and a commitment to confidentiality. Capable of completing timely performance and management reports. Adaptable to working in a challenging environment while maintaining a motivational approach. Possessing of an appropriate professional qualification with evidence continual professional development. Able to communicate with FNO both verbally and in written form. Additional Information Those interested in applying for this opportunity should review the Job Information Pack to find out more. If you have any questions about the role or recruitment process, please see our contact information on the Candidate Help Page. Please use reference REF3851Y in your message so that we can identify the opportunity. When applying please be cautious over the answers you provide. If you select “NO” to the screening question regarding Right to Work in the UK, your application will automatically be closed. Contract: Permanent Hours & work pattern: Full time, 38 hours per week. Salary: £35,000 Location: London Closing Date: 1630 on 18th of March 2026. Catch22 reserves the right to withdraw the vacancy at any time, for any reason before the stated closing date. Screening: Successful admission to post subject to enhanced DBS check, existing HMPPS Vetting check, and employer Right To Work in the UK check. The post-holder must have right to work in the UK. Catch22 does not currently provide a licence to sponsor visas but please see this register to see those that do. To Apply: Please provide your CV and cover letter, along with the completion of the screening questions to express your interest in this opportunity. Please note, in the interest of safer recruitment and ensuring that applicants are a right fit for the role, submitted applications must contain a CV, satisfactory responses to the screening questions, and information detailing interest in the role, to be considered for this position. Use of AI (Artificial Intelligence) should not be used to exaggerate skills & experiences, create generic responses that are not unique to the individual, and for any assessments used by the Hiring Team to measure an individual's natural abilities. Catch22’s Commitment to Opportunity & Progression At Catch22 we are proud of our commitment in supporting people develop in their careers and progress in our organisation. In 2024, within our Justice Hub, we have 68% of those in management roles that originally joined Catch22 in the frontline workforce and some worked across a number of roles and Leadership positions before joining management. This allows us to have a highly experienced management group and provides development opportunities for those in our much valued front-line. Catch22’s Commitment to Ban the Box Catch22 is proud to have “Banned the Box”. This means that we do not ask for candidates to disclose criminal convictions at the application stage. Instead, we invite disclosures at interview stage, and encourage them at the offer stage. Please see our statement of commitment on hiring people with convictions for more information. Missing Links? A number of our job aggregators do not allow for us to use hyperlinks in our advertisements. To view information contained within these links, please click apply, where you will be taken to the advert in our ATS. This will allow you to view and access the links contained within our adverts. Social Media Search Please note, we may conduct an online search as part of our due diligence checks for successful candidate(s). This will involve a search of all publicly available information online and in social media. Catch22 Justice requests no contact from agencies or media sales Benefits / Apply for Opportunities / recruitment process / Recruitment Policy / Set up Job Alerts Catch22 is committed to rigorous safeguarding and safer recruitment practices; ensuring that every individual within the organisation has been safely and appropriately checked. Contract type: Permanent Department: Justice Service type: Foreign National Service Wandsworth

Responsibilities

The Team Leader will manage service performance to meet contractual commitments and lead/support staff through supervision and training to achieve objectives. Duties also involve delivering vital support services to Foreign National Offenders (FNOs) by providing interventions, managing caseloads, and developing innovative engagement activities.