Team Leader Front Office at Accor

Hoofddorp, North Holland, Netherlands -

Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Coaching, Guest Relations, Complaint Handling, Operational Management, Time Management, Problem Solving, Hospitality Management, Loyalty Program Management, Staff Training

Industry

Hospitality

Description

Company Description Are you looking for a challenging job in one of the most beautiful hotels in the Schiphol area? Ready to push your limits? Then you’re looking for us! Novotel Amsterdam Schiphol Airport (NASA) features 314 rooms, 17 meeting rooms of various capacities, The B House (a large event venue), a cozy restaurant with an open kitchen, a private dining with an animated dining experience, and most importantly—a fantastic team! Our mission and passion are to make everyone feel at home. That’s what hospitality is all about, and it’s what brings a smile to our faces every day. This, of course, applies to our guests, but just as much to our team. When you join us, you become a Heartist®, because for us, hospitality comes from the heart! We work with a close-knit and fun-loving team where you can be yourself, grow, and develop. Every day, we create unforgettable memories for our guests. Will you be the newest member of our team? Job Description For our Front Office team, we are looking for an enthusiastic, proactive, and positive Team Leader. Together with your colleagues, you ensure that our guests feel completely at home from the moment they arrive until the moment they leave. As a Team Leader, you also understand the importance of coaching your team so that they can continue to grow. It is your passion to, together with the team, give our guests a fantastic welcome. During your shift, you are responsible for 2 to 3 team members and, together with them, ensure the smooth running of the shift. You are part of an enthusiastic team and actively take part in operations yourself. You know how to organize your time so that, by the end of your shift, all administrative tasks are also completed. As a Team Leader, you are responsible for handling complaints in a positive way, making sure your team is well-trained in different procedures, and always thinking in terms of solutions and improvements. You see it as a challenge to continuously enhance the guest experience. In addition, every Team Leader has a personal responsibility, for example being an ALL Ambassador. In this role, you ensure that the whole team is fully informed about the ALL (Accor Live Limitless) loyalty program and that every guest is signed up as a member. Qualifications Who are we looking for? You are excited to become part of Team NASA! In addition to being enthusiastic and service-minded, you are also: A true team player with coaching skills and experience in a similar role; Someone with a strong sense of responsibility; Someone who keeps an overview and remains calm under pressure; Someone who thinks in terms of solutions and progress; Someone who enjoys a fun and friendly atmosphere, combined with a good sense of humor. In this role, you will be scheduled for both early and late shifts and will also take part in the duty roster. Additional Information What do we offer you? A salary according to the Dutch hospitality collective labor agreement (CAO) (scale VI) A night allowance of 15% when you work the night shift An attractive bonus scheme where you can earn up to 10% of your annual salary based on targets A complimentary overnight stay for you and a +1 to experience the hotel through the eyes of a guest After your probation period, you’ll receive an ALLHeartists card for discounted hotel stays, car rental, and much more Travel allowance according to the Novotel travel policy (starting from 5 km distance) Personal development – we will support your growth and learning journey Free use of our fitness facilities FiscFree employee benefits 24/7 access to mental health and well-being support through Open Up Are you excited and ready to strengthen our team? Apply now through the website or send an email to Tessa Westerborg via [email protected] Do you have any questions? Feel free to call us at +31 (0)23 747 0352. We hope to welcome you to our hotel soon! Job-Category: Rooms Job Type: Permanent Job Schedule: Full-Time

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Responsibilities

Lead and coach a small Front Office team to ensure a high-quality guest experience from arrival to departure. Manage shift operations, handle guest complaints, and oversee the ALL loyalty program enrollment.