Catholic Social Services is currently seeking a Permanent full-time, 40 hours per week, Team Leader in EDMONTON to join our Sebastian House. Providing excellent client-centered care, you are confident, thoughtful, and motivated to achieve success when supporting others in your community.
This position has a weekly schedule of 40 hours. Monday to Friday, days and evenings. There will be an On Call in a rotation.

JOB SUMMARY:

The Team Leader oversees the daily operations of the program. The Team Leader also ensures that the needs of the clients are met. Additionally, the Team Leader trains, supervises, and evaluates employees who provide the direct services to clients with humility, compassion and respect. This position also represents the Agency within the community and liaises with community partners.

• Understands, supports, promotes, and adheres to the Agency’s vision, mission, values, and organizational ethics, and treat all persons with humility, compassion, and respect
• Presents as a positive and professional role model and ambassador for the Agency in interactions with clients, stakeholders, and the public. Maintains respectful personal boundaries
• Communicates effectively and respectfully in a professional and confidential manner with all Agency employees, and internal and external stakeholders
• Establishes and maintains respectful, collaborative working relationships with employees, clients and their key stakeholders, and other organizations/community groups, etc.
• Participates in recruitment / orientation of new employees
• Monitors employees completion of mandatory training requirements
• Provides individual supervision as required according to the experience of the worker; supervision includes monthly face to face case supervision and/or group supervision
• Provides support over the phone and possibly on-site through an on-call after hours rotation for programs within the Service
• Ensures outcome measures and other reporting protocols are understood and utilized by employees
• Monitors, supervises and evaluates performance of employees
• Collects, approves and submits time sheets and leave of absence requests for employees
• Prepares shift schedules for all employees to ensure appropriate employee coverage
• Reviews, completes & submits incident reports, serious occurrence reports and/or other administrative duties in a precise and timely manner as per Agency policy and procedures
• Debriefs with employees about serious occurrences or critical incidents
• Is a positive, participatory team member; effectively communicating program concerns and possible solutions
• Integrates employee feedback about service delivery needs into additional training for employees
• Encourages employee participation in Service and Agency activities
• Provides on-the-job supervision to students and volunteers as required

Please refer the Job description for details