Team Leader (Grade 3), Surgical Specialist Clinics at Barwon South West

Newtown, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jul, 26

Salary

0.0

Posted On

09 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team leadership, Rostering, Performance management, Staff training, Customer service, Health informatics, Referral management, KPI monitoring, Conflict resolution, Compliance management, Communication, Interpersonal skills, Computer literacy, Workflow management

Industry

Hospitals and Health Care

Description

Employment Type - Permanent Part Time Hours per fortnight - 16 Job Category - Administration - Customer Service Req Id - 7810 Enhance your career at Victoria’s leading regional health care service Work with an innovative multidisciplinary team Centrally located at University Hospital, only minutes from the vibrant waterfront and renowned ocean coastline Excellent permanent part-time position - 16 hours per fortnight About the role The Clerical Team Leader is responsible for the supervision of all systems and processes in relation specialist clinics to ensure the clerical processes are efficient, equitable and operate in accordance with Barwon Health’s policies, procedures and the Department of Health Managing referrals to non-admitted specialist services in Victorian public health services policy The role is responsible for the oversight of all the clerical team that support the delivery of the Surgical and Critical Care Directorate’s clinics across its multiple sites. Key responsibilities Lead and manage Administration Officers and Coordinators, including rostering, onboarding, training, supervision, and performance management. Ensure efficient functioning of Specialist Clinics systems and workflows, including task allocation, coverage planning, and compliance with VINAH MDS and organisational standards. Lead initiatives to improve service quality, monitor KPIs, identify risks, and escalate or resolve issues to support patient experience. Act as a conduit for key messages, support clinician leave management, and collaborate with internal teams to maintain a professional and productive workplace culture. What we’re looking for Tertiary qualifications in a related field and/or relevant industry experience with a minimum 2-3 years’ experience High level communication, written and verbal, with demonstrated high level of interpersonal skills with consumers, their families and all health care professionals. Demonstrated high-level of customer service Computer literacy and embracing of health technologies and informatics. Position Decription Please note Barwon Health will only contact you via our official email and never use unconventional means, such as text messaging or other services. Barwon Health staff benefits Excellent working conditions and a strong sense of job satisfaction A vibrant staff wellbeing program and access to our 24/7 Employee Assistance Program Extensive professional development opportunities Attractive salary packaging benefits Living expenses capped at $9,010 Meals and entertainment capped at $2,650 For more information about working at Barwon Health, please click here Diversity and inclusion Barwon Health is an inclusive and welcoming employer, committed to reflecting the diverse communities we serve. We value and celebrate people of all genders, sexual orientations, cultural backgrounds, faiths, abilities, family structures, and identities, and encourage applications from Aboriginal and/or Torres Strait Islander peoples, people with disability, culturally and linguistically diverse communities, and members of the LGBTIQA+ community. Child safety We are strongly committed to the safety and wellbeing of all children and young people. Click here for further information on the Victorian Government’s Child Safe Standards Additional information If you need adjustments to participate in the recruitment process, please contact us at peopleassist@barwonhealth.org.au All appointments are subject to: Satisfactory Police Record Check Immunisation Status Clearance Working with Children Check (if applicable) To apply, you will need a resume and a tailored cover letter outlining your skills, experience, and suitability for the position in line with the requirements of the position description. Please note: We do not accept resumes via email. Contact person: Kristen ClarkEmail: kristen.grass@barwonhealth.org.au Application closing date: 19 April, 2026 Internal applicants: If you are currently employed at Barwon Health, please ensure you sign in via the employee login on the external careers page or access the careers cage through One Point (intranet) before applying. Shortlisting may commence prior to the closing date - early applications are encouraged. Barwon Health does not accept unsolicited resumes from recruitment agencies. Candidates must apply directly through the official recruitment portal.

Responsibilities

The Team Leader oversees clerical systems and processes for specialist clinics to ensure efficient and equitable service delivery. They are responsible for managing, training, and rostering administration staff while monitoring KPIs and service quality.