Team Leader Group Admissions at St John of God Health Care

Perth, Western Australia, Australia -

Full Time

Start Date

Immediate

Expiry Date

08 Jun, 26

Salary

87204.0

Posted On

10 Mar, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Team Leadership, Admissions Processes, Patient Centricity, Performance Management, Coaching, Mentoring, Team Building, Workflow Management, Process Implementation, Training Program Development, Health Fund Checks, Liaison, Service Excellence, Performance Appraisals, Accuracy, Timeliness

Industry

Hospitals and Health Care

Description

Your role at St John of God Health Care You will lead the Group Admissions team to deliver a high performing and patient centric admissions service and ensuring overall integrity, accuracy and timeliness of all patient admissions. This position delivers a consistently positive patient experience, by ensuring patients receive a patient centred and personalised service with admissions support line and completing patients' admissions. The Position Contribute toward a performance-focused collaborative environment that strives to achieve service excellence. Manage the team to oversee the, processing and validation of patient admissions, health fund checks and supporting caregivers to support patients using the portal. Monitoring of patterns for workflow management. Liaise with Specialist practices where needed. Assist in development and maintenance of procedural information for admissions. Assist with the implementation of process and procedure changes. Liaise regularly with, National Admission Manager and other Admissions Team Leaders to coordinate and drive admissions performance. Develop and maintain a culture of patient centricity and service excellence. Manage the team to oversee patient support hotline and day of procedure admissions activities. Monitoring of patterns for workflow management. Assist with the implementation of process and procedure changes. Manage people, including performance development, coaching, mentoring, team building and recognition. Undertake performance appraisals with caregivers. You will have demonstrated knowledge and experience with admissions processes and procedures in a private hospital environment, along with experience in developing, evaluating and reviewing training programs and resources. You will have the ability to work cohesively and collaboratively to enhance efficiency, quality and overall patient and caregiver experience. Above all, people will be at the core of everything you do committing to and supporting our Mission and Values. We can offer you Salary $85,508 to $87,204 per annum (pro-rata for part-time) plus 12% Superannuation Permanent part-time position working 24 hours per week Located at Perth CBD Kings Square office 40% work from home option Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as: Novated leasing work related expenses self-education and additional superannuation Employee discount on St John of God Hospital & Medical Services and Private Health Insurance Employee support through our dedicated free Employee Assistance Program (EAP) A healthy work-life balance through flexible work options, additional purchased leave and well-being programs Access to a range of Lifestyle, Health & Wellbeing rewards and discounts Paid Parental Leave End of trip/shower and bike facilities Close to public transport For enquiries contact Lauren Koefoed, Call Centre Coordinator on 0408 940 173 If suitable applicants are identified advertisement may close prior to listed date and screening/interviews may commence throughout the advertising process. Please note unsolicited applications from recruitment agencies will not be accepted. St John of God Health Care embraces diversity and strongly encourages applications from Aboriginal and Torres Strait Islander peoples and people with disabilities. We are committed to providing a safe environment for all children and vulnerable people in our care and proactively take measures to protect children/vulnerable people from abuse. At St John of God Health Care we support you to be the best health care professional or support worker you can be. We believe positive culture drives performance, so we are focussed on building collaborative and supportive team environments, providing opportunities for development and promotion, and ensuring our leaders are visible and accessible. As one of the largest Catholic providers of health care services in Australia, St John of God Health Care is a great place to work with a host of opportunities to grow professionally and personally, and a great work life balance. Our caregivers come from diverse backgrounds and belief systems and you don’t need to be Catholic to work with us. When you start or continue your career with us you also get the chance to make a difference in the care of our patients and clients. We offer opportunities to work in our hospitals, directly with doctors and nurses, in the community, or from any of our locations across Australia.

Responsibilities

The role involves leading the Group Admissions team to ensure high performance, patient-centric service, and accuracy in all patient admissions, including overseeing support hotlines and day-of-procedure activities. Responsibilities also include managing team performance through coaching, mentoring, and conducting appraisals, while assisting in the development and implementation of admissions procedures.