Team Leader (Harbour City) at Hermes

Hong Kong Island, Hong Kong, China -

Full Time

Start Date

Immediate

Expiry Date

07 Oct, 26

Salary

0.0

Posted On

09 Jul, 26

Experience

10 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Budget Management, Sales Analysis, Stock Control, Visual Merchandising, Store Operations, Team Management, Coaching, CRM, Clientele Development, Customer Complaint Handling, Interpersonal Skills, Analytical Thinking, Leadership, Problem Solving, MS Office, Bilingual Communication

Industry

Retail Luxury Goods and Jewelry

Description

Responsibilities: 1.) Budget and Sales * Help to achieve annual and monthly targets, monitor and review regularly * Ensure the boutique reaches the target mix per product department and responsible for the sales of owned product department * Analyze sales data and provide constructive suggestions for improvement * Execute in-store incentive programs to drive sales objectives, evaluate results and effectiveness 2.) Stock and Process Control * Ensure the group procedures are respected and take necessary actions to avoid discrepancy or stock loss * Work with operation team on regular stock take and be able to explain discrepancies or irregularities * Identify best-selling, slow moving, aging and overstock items, and to propose concrete action plan 3.) Merchandising * Ensure the visual merchandise corresponds to the product’s sales plan * Suggest visual presentation for improving the sales through of slow-moving items * Maintain shop display and environment in line with group guideline 4.) Store Operations * Be present in sales floor as shift leader to oversee store operation, assist team whenever required * Ensure store procedures are properly followed and smoothly operated * Handle all customer complaints and difficult situations * Conduct briefing session and act as Key Holders and a contact person in case of emergency * Propose recommendations to streamline and enhance operational process; eliminate administrative work and reports in order to achieve store optimal efficiency 5.) Team Management * Motivate and coach team member to achieve sales and non-sales objectives * Observe and review staff’s performance with managers on regular basis * Build morale and foster team spirit, encourage open two-way communication * Monitor and manage the team to ensure enough manpower on floor to serve customers * Organize the team to brief other team members after their training session to make sure that all teams share the knowledge * Identify training need; follow-through team’s learning and practices; ensure on-going applications at workplace 6.) Clientele Development and CRM * Support and coordinate company events to develop a closer customer relationship * Educate and convey brand messages to customers through different means * Ensure customer database management and proper daily handling: explore new recruitment system to increase customer database Requirements: * Tertiary education or above * Minimum 6 years’ relevant management experience in luxury retail or similar capacity * Knowledge of different aspects of shop operations * Great presentation, communications, and interpersonal skills * Strong analytical mindset and ability to provide effective solutions * Good Leadership skills and encourage teamwork * Curious individual with good problem-solving skills and eager to seek for challenges * Proficient with computer skills and MS Office * Good command of written and spoken English and Chinese (Mandarin and Cantonese)

Responsibilities

Oversee daily boutique operations, including sales target achievement, stock control, and visual merchandising. Lead and coach the team while managing customer relationships and CRM databases to drive business growth.