JOB OVERVIEW

We are seeking a dedicated and proactive Care Team Leader to oversee our team and ensure the highest standards of service delivery. This role is pivotal in managing day-to-day operations, fostering a positive team environment, and enhancing customer satisfaction. The ideal candidate will possess strong leadership qualities and a passion for supporting both staff and clients.

SKILLS

• Proven experience in care leadership or management is essential.
• Strong organisational skills with the ability to manage multiple tasks effectively.
• Excellent time management skills to prioritise tasks efficiently.
• Bilingual or multilingual capabilities are highly desirable to cater to a diverse clientele.
• Demonstrated ability in team management, motivating staff towards achieving common goals.
• Exceptional phone etiquette for professional client interactions.
• A proactive approach to problem-solving with a focus on client satisfaction.
  If you are passionate about leading a dynamic team while making a positive impact on clients’ lives, we encourage you to apply for this rewarding position as a Care Team Leader.
  Job Types: Full-time, Part-time, Permanent
  Pay: £13.00-£13.75 per hour
  Expected hours: 20 – 40 per week

Benefits:

• Casual dress
• Company events
• Company pension
• Flexitime
• Free parking
• On-site parking

Schedule:

• Day shift
• Holidays
• Monday to Friday
• Night shift
• Weekend availability

Work Location: In person
Expected start date: 16/06/202

• Lead and manage the care team, ensuring effective communication and collaboration.
• Oversee daily operations to ensure that all services are delivered efficiently and to a high standard.
• Develop and implement strategies to enhance team performance and customer satisfaction.
• Conduct regular training sessions to improve skills in sales management, retail management, and customer service.
• Monitor team performance metrics and provide constructive feedback.
• Manage scheduling and time management within the team to ensure adequate coverage at all times.
• Maintain organised records of team activities, client interactions, and service outcomes.
• Foster a welcoming environment for clients, demonstrating excellent phone etiquette and interpersonal skills.