Team Leader - Homelessness at The Salvation Army

Melbourne, Victoria, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jan, 26

Salary

0.0

Posted On

22 Oct, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Social Work, Welfare, Community Development, Client Assessment, Risk Evaluation, Team Supervision, Continuous Improvement, Community Relationships, Data Reporting, Microsoft Office, Client Support, Resource Management, Communication, Professional Development, Performance Management, Crisis Management

Industry

Non-profit Organizations

Description

Number of Positions Available: 1 ABOUT US The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Why this role matters The Salvation Army (Salvos) is one of the largest providers of homelessness services across the country. Our philosophy is that every person should be afforded dignity and respect and that no one should be without a safe, affordable, and secure home. We provide services and supports to adults, and families with accompanying children in the form of accommodation, case management, assertive outreach, financial assistance, community connection and referral services. About the role As a Team Leader – Homelessness, this is your opportunity to lead an effective and high functioning team of Initial Assessment and Planning (IAP) workers to deliver client-centred services for clients who are homeless or at risk of homelessness. Reporting to the Program Manager - Homelessness, this is a full-time role is fixed term contracted to June 2026, located in Nunawading, VIC How you will make an impact Oversee daily service delivery operations including implementing processes, providing quality client support, managing rostering and resources, and maintaining accurate client records to meet funding and legal requirements. Provide specialist advice and direct client support during busy periods, monitor risks and incidents, and work with management to resolve service performance issues. Lead and supervise staff, build strong team relationships, ensure clear communication and handovers, support professional development, and manage performance or conduct concerns when needed. Drive continuous improvement by reviewing data and feedback, helping implement practice models, ensuring accurate program data recording, and reporting compliance to management. Develop and maintain local community relationships and manage operational resources such as vehicles, equipment and program brokerage. What you will bring Tertiary qualification in social work, welfare, community development or related field (desirable) Demonstrated experience in a social service environment, with a focus on homelessness Relevant experience in supervising a team Extensive experience in client assessment using appropriate tools and techniques, including applying risk models to evaluate levels of risk, harm and well-being, including immediate risk. Skilled in working effectively with people who have multiple or complex needs and chronic disadvantage, while engaging and communicating with multiple service providers to address all client needs. Proficient in using client data and reporting systems, people management systems, and Microsoft Office suite. A current employee Working with Children’s Check What we offer The Salvos offer eligible employee's a well-balanced package of meaningful benefits including: Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit. Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities. Access to EAP and health & wellness initiatives incl Fitness Passport Ongoing training and development opportunities that enhance on the job skills and proficiency. Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts. Conditions Compensation is in accordance with Social, Community, Home Care and Disability Services Award Level 6 How to apply Are you ready to be a part of our mission to end Homelessness? Please submit your resume and a compelling cover letter explaining your passion for this work and your relevant experience. We look forward to hearing from you and discussing how you can contribute to our team. The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people. The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check. We value Integrity, Compassion, Respect, Diversity, and Collaboration At the Salvos, we believe in doing good that transforms lives and futures for the better. And it is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity. Mission, Vision & Values The Salvation Army is a Christian movement dedicated to sharing the love of Jesus. We share the love of Jesus by: Caring for people Creating faith pathways Building healthy communities Working for justice When you work with the Salvos, you help make a real difference to the community and the lives of others. Find more information here. Check out how we’re bringing some more good in the world. Why work with the Salvos? The Salvation Army offers a range of employment opportunities across the organisation, including those in community programs, aged care, retail, employment services, corporate and other support services. When you choose to work with the Salvos, you choose to believe in doing good that transforms the lives of people and communities facing hardship or crisis. So, if you are passionate about work that has purpose and satisfaction, are keen on delivering social and sustainable outcomes that change lives, we want to hear from you. Our employees have access to a range of benefits, plus personal development and career diversity opportunities that deliver real and meaningful benefits. Enjoy flexible working arrangements and a healthy work-life balance, generous salary packaging opportunities, parental leave, purchase leave schemes and much more. The Salvation Army encourages people from all backgrounds, abilities, and identities to apply. We are committed to fostering an inclusive environment that accepts and recognises every person, embraces their strengths and differences, and provide opportunities for all people to achieve their highest potential. Check out our career page to find out more about our recruitment process and what its like to work at the Salvos. We are always on the lookout for individuals keen to help us fulfil mission to support those in need. Along with contributing their valuable time to a good cause, volunteers bring much-needed vitality and a fresh perspective through their ideas to the range of roles we have on offer. Whatever your skillset, availability, or areas of interest, we are keen to hear from you. Check out our volunteer opportunities here.

Responsibilities

Oversee daily service delivery operations and ensure quality client support. Lead and supervise a team of Initial Assessment and Planning workers to deliver client-centred services for those experiencing homelessness.